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why adword suspend tech support company accounts ?

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# 1
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2 Expert replyverified_user
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Accepted by topic author web f
September 2015

Re: why adword suspend tech support company accounts ?

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# 2
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I believe a lot were banned for multiple reasons. Some being:

1) Questionable business practices
2) Falsely impersonating other companies
3) Information harvesting
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Accepted by topic author web f
September 2015

Re: why adword suspend tech support company accounts ?

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# 3
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There is many false companies who are doing business only for month or 2 after that these companies are closed and customers will not get any refund and services . Many technical support claims to be AOL and other companies service centers. In landing page of the website they make exact page of actual company website.

 

Tech Support PPC

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September 2015

Re: why adword suspend tech support company accounts ?

[ Edited ]
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# 4
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Hello web f

Most of the tech support company in India is not providing genuine services, also claiming to be present in USA, or a US based company which is totally not the case, to do a genuine business I personally suggest to have a registered LLC or Incorporation in the country where you intend to do business.

On the landing pages, use of trademarks, logo's etc of popular companies is a serious offence without the permission of their respected owners.

Also I have seen many ads which claims to be the original company - ad title's like "Contact Hotmail Support" which is not the case, a user clicks on the ad in the impression of contacting "Hotmail Support" but he is landed on a private independent company which is a cheating from the user perspective and Google does not allow any kind of spam or such techniques where user is not getting what advertiser is claiming in the Ad which creates repeatedly violation of AdWords Policies and the accounts gets suspended, Google monitors all these things regularly.

Without partnering with companies whose names are being used, it itself raise a question against the independent tech support companies. People are claiming to be "Microsoft Certified" or "CCNA certified" but in real they don't have any proof or certification to show online.

Once suspended an advertiser can never come back back again on AdWords but people keeps on opening new accounts on different names and all accounts keeps getting suspended, do remember Google is very good in catching and strict in its policies.

Marked as Best Answer.
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Accepted by topic author web f
September 2015

Re: why adword suspend tech support company accounts ?

[ Edited ]
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# 5
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In addition to henry I would like to add a few more points here.

We need to understand that we can't fool google for long if we have done it for a few days.

wrinting a 3rd party name in most of the cases is against the trademark policies and google will disapprove your ad right then and there unless you have a permission to use a brand's name.

but what some people who think they are smart are doing is fooling google by writing "A0| support" instead of "AOL Support", dont worry they will be caught.

Plus phone number in ad text is not allowed any more so people need to understand that they can't write "18OO" instead of "1800" or writing the phone number in display URL, just to fool google.

there are many other things I'm sure you will be able to find out yourself.

Re: why adword suspend tech support company accounts ?

[ Edited ]
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# 6
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Hi Web f,

Maybe you can find more information here for suspended accounts.

 

Hope this helps!

Re: why adword suspend tech support company accounts ?

Visitor ✭ ✭ ✭
# 7
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still there are many companies Running the same add Smiley Tongue same Logo  CCNA , Microsoft !

Re: why adword suspend tech support company accounts ?

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# 8
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i was just going through your post ... Excellent ... appreciate much indeed Smiley Happy

Re: why adword suspend tech support company accounts ?

Visitor ✭ ✭ ✭
# 9
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Hi All,
We have our company registered in USA and also have employees in USA to handle things for us however still our account has been suspended wherein we were using generic ads like Antivirus Help / Antivirus Support and following all guidelines and no third party brand names in our ads and specially no tweeking was done but still we are being suspended. As mentioned above by eve customer's were not serviced and no refund which is not possible as customer has an ability to charge back anytime within 6 months. What has been observed after keeping a close watch is google is supporting few Tech Support companies like iyogi and Guruaid and everyone knows iyogi is funded by google investors hence it is obvious that google is making way for their self funded companies by shutting other tech support competitors. It seems to be a matter of partiality and support ( Adword Policies not ruled out) as everyone can notice that these companies can still run their ads by manipulating their ads and using trademarks.

Re: why adword suspend tech support company accounts ?

[ Edited ]
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# 10
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Hey Eve S..what do you mean by" customers will not get any refund and services"

for your kind information Eve S there are lots of fraud customers who get services and even file for chargeback and refund after getting very good service and satisfaction...master visa called this friendly fraud but what is friendly in this ..fraud is fraud
are we fool here who do hard work to satisfy customers and spend lot of time ,efforts,money to resolve their issues...
customers can get their money back within 6 months very easily so your statement is totally wrong

moreover eve s Google can not blame everyone for this..there are false companies everyhwere in every industry
...you can not suspend everyone account because of few bad companies........why google is not suspending iyogi  accounts...why is this partiality???
i hate google adwords