violated our promotional code policy
Any Help Would Be Appreciated!
It has been about a week now dealing with some issue with Google. At first they said it was a billing issue that needed to be verified and now it looks like a violation of promotional code policy.
Has anyone had this happen before?
I am not sure why this is happening because we are doing everything correct by the terms of service.
The only thing I can think of is we pay for all of our clients so the Billing information is our information and the URL we use is a directory website but it is the company profile URL.
Any suggestions or help would be greatly appreciated.
We have reached out to Google via email a few times but have not heard back from them yet and have had a few chargebacks from our clients and a few refund requests. It is getting hard to keep our clients happy when their ads are down.
This is very urgent because we are looking at about a 10K loss if chargebacks and refunds start happening in just the last few weeks of sales.
Re: violated our promotional code policy
Please refrain from multiple posting on the same topic.-This could be confusing.
I replied to your question in your original thread.
Please post any followup there.
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