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Understand Google's advertising policies, including ad approval status and account suspension
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unsuspend my google adwords account

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi my name is Courtney Schrier my google Adwords account was closed for no reason. My customer ID is xxx-xxx-xxxx* and the account name is The Champion Breeders. It was only open for 1 day. I put $432.44 on my account and now its frozen.’ The message I receive is We’ve identified suspicious behavior in the payment activity of this or you other Adwords accounts. To help prevent any authorized activity, we suspended your AdWords accounts.  Google refuses to speak with me. They wont email me or call me to tell me what I did wrong. They just sent me this email. I hired some people through upwork.com to log into my adwords account and work on somew of the SEO.’ I thought maybe this caused some of the problems. Isnt this legal? Someone please provide  me some information..

Dear Advertiser,

Thank you for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

Our support team will not be able to give you any more specifics on the suspension.

We appreciate your understanding and cooperation.

Sincerely,

Google AdWords Support Team

I will do whatever to prove this activity was mine and I did not break any of the terms and conditions. Please just tell me what I did wrong. At this point Google is stealing my money for no reason. I will provide any and all information on this forum and post anything. Just tell me anything.

 

I am going to the better business bureau because this is illegal to steal $450 dollars from someone for no reason.

 

 

 

*This message has been edited by a Community Manager to remove personal identifiable information. 

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1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: unsuspend my google adwords account

Community Manager
# 2
Community Manager
Hi Courtney,

Please refrain from posting the same message multiple times on the Community.

Unfortunately we do not have the access to your account to speak to the details of your Account on the Community.

It looks like a full review has been done to your account, and, as stated in the email "this decision is final".

Any unspent funds that you added to your Account can be retrieved, please follow the instructions on this page: https://support.google.com/adwords/answer/1703646?hl=en

Kathleen

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: unsuspend my google adwords account

Community Manager
# 2
Community Manager
Hi Courtney,

Please refrain from posting the same message multiple times on the Community.

Unfortunately we do not have the access to your account to speak to the details of your Account on the Community.

It looks like a full review has been done to your account, and, as stated in the email "this decision is final".

Any unspent funds that you added to your Account can be retrieved, please follow the instructions on this page: https://support.google.com/adwords/answer/1703646?hl=en

Kathleen