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Understand Google's advertising policies, including ad approval status and account suspension
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suspended?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I received a email that my account was suspended but I don't know why.

 Can someone tell me what I should do next?

Should I post my ID here?

Thanks,

David

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Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: suspended?

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hi David,

 

I think there may be an issue with a Landing Page Quality.

 

There is really no content on the site. Also privacy policy and real contact information is missing.

 

I recommend to contact AdWords support. You may find out more there.

 

Good Luck,

 

Frank

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Re: suspended?

Top Contributor
# 2
Top Contributor
No. Do not post your account ID here.

Can you paste the email that you received from Google?

Can you also post your website/landing page URL as well as a sample of one of your text ads?

Re: suspended?

[ Edited ]
Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hi David,

 

sorry to hear about your suspension. Please DO NOT post your ID here.

 

Could you rather post a copy of your email you have received from Google?

 

Thanks a lot,

 

Frank

 

Meet AdWords

 

Dave was faster Smiley Happy Good job!

Re: suspended?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at  https://adwords.google.com/support/bin/request.py.



Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team

Re: suspended?

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Hi David, 

 

thanks a lot for the email. Unfortunately we can not get a lot out of it.

 

Did you have any AdWords account before? Could you also let us know what business and webpage were you trying to advertise?

 

Frank

Re: suspended?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Its my nick with .com at the end.
But thats just a landing page.
Go to --> dallas.davidleeslist.com
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: suspended?

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hi David,

 

I think there may be an issue with a Landing Page Quality.

 

There is really no content on the site. Also privacy policy and real contact information is missing.

 

I recommend to contact AdWords support. You may find out more there.

 

Good Luck,

 

Frank

Re: suspended?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I contacted them here is what I got back.

  Is this just a general reply ?

 

Dear Advertiser,

We're sorry to hear that you're experiencing difficulties with your AdWords account.

We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days.

Once we provide you with an update, please feel free to reply to this email if you have any questions regarding your AdWords account or contact us through http://adwords.google.com/support/aw/bin/request.py.

Sincerely,

The Google AdWords Team

 

Re: suspended?

Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

Hi David,

 

Google sometimes review AdWords accounts (new ones especially) and while this process is running, the account is suspended. It usually takes 2-3 working days. So please be patient, they should let you know when it is done.

 

Good luck!

 

Frank

Re: suspended?

Top Contributor
# 10
Top Contributor

Hi meetadwords;


Your site seems to have no added value in content, and is in violation of the bridge clause of the Policy:

 

"A bridge page, also known as a doorway page, is a web page created for the main purpose of sending visitors to a different site. Bridge pages offer little or no unique content and are considered low value to users. "

 

http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=190435

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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