AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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site suspended - 'site not working'

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi...

 

My ad has been disapproved and site suspended for the reason of 'site not working'.

I really don't have any idea why as my site loads fine. I have tried on chrome, firefox, safari and mobile and it loads perfectly. I run a series of professional massage and beauty courses and my site is www.soul-therapies.com.

 

The landing page I was using for this ad was:

https://www.soul-therapies.com/make-up-course.html

 

Any help or advice would be very much appreciated.

 

Note: This is my first time using adwords.

 

Thanks in advance.

Jacqueline

1 Expert replyverified_user

site suspended - 'site not working'

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

hi @Jacqueline S

 

One of the reasons:

Looks like your site is now working. It could have been down, or really slow to load at the time of review.

also maybe the site cant be viewed from different parts of the world

 

Please submit your details here, and the Policy team will review: https://support.google.com/adwords/contact/site_policy?vid=1-635762835133259492-2927565848

 

regards,

 

Zaby

site suspended - 'site not working'

Top Contributor
# 3
Top Contributor

Pls verify that your site is accessible from all locations and all devices.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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site suspended - 'site not working'

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Check your robots.txt file. You have many exclusions that not allow goglebot access your site.