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"Your Call Extensions or Google Forwarding Numbers Aren't Appearing"

Explorer ✭ ✭ ☆
# 1
Explorer ✭ ✭ ☆

Hello

 

The subject of this post is one of the headings of this article in the adwords help section which talks about why parts of an ad might not work ie. ad extensions.

 

The description below this heading states:

 

" When you add a phone number to your ad, and enable call extensions, your phone number will appear as a clickable link on mobile phones. If you're using a Google forwarding number, your call extensions can also appear on desktop search. Keep in mind that your ad group will have to receive a minimum number of clicks to be able to show call extensions, and a minimum number of calls to show a Google forwarding number.

 

If you've enabled call extensions with a Google forwarding number (currently available to customers in the US and UK), you can get detailed reporting on calls dialed to that number. However, to show a forwarding number, your call extensions need to get a minimum number of clicks in a four-week period."

 

************

 

I work extensively on call extension in campaigns and I never came across a scenario where the call extension wasn't working from the start! 

 

Has anyone actually faced such an issue where a threshold of minimum clicks was required to activate call extensions? Can anyone justify this info?

 

 

Re: "Your Call Extensions or Google Forwarding Numbers Aren't Appearing"

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hi Mudit,

Yes its does sound to me like you aren't getting enough clicks and I've seen it happen before.

Are you working on a low budget?

If your getting plenty of clicks the only other thing I can think of is you don't have "Mobile devices with full browsers" enabled under campaign settings.

All the best

Spike

Re: "Your Call Extensions or Google Forwarding Numbers Aren't Appearing"

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

Hey Spike

 

I don't think you read the post properly..Have a look at the text again and you will know that my query is general in nature and not account specific.

Re: "Your Call Extensions or Google Forwarding Numbers Aren't Appearing"

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hey Mudit,

 

 

Sorry but your title and post suggested that you were facing a specific issue, I was just trying to throw in some suggestions to help :-)

 

 

 

All the best

 

Spike

Re: "Your Call Extensions or Google Forwarding Numbers Aren't Appearing"

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭
I seem to see the call extensions activated immediately. However, the ad group bidding won't get activated until I have 1 call.

My theory is that they segment campaigns with unique numbers first, then ad groups etc.

But I don't have more specific experiences.

Re: "Your Call Extensions or Google Forwarding Numbers Aren't Appearing"

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

Hey David

 

Neither have I ever had experiences as explained in shared adwords help article...Thought of asking, if probably someone encountered the such a scenario..