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Understand Google's advertising policies, including ad approval status and account suspension
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"Unsupported content:Free desktop software"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I can't understand why google reject my AdWords with this error message: "Unsupported content:Free desktop software".

I don't offer any download of desktop software so i really can't understand why...

My domain is www.appreviews.exchange

Someone has ideas?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: "Unsupported content:Free desktop software"

[ Edited ]
Top Contributor
# 2
Top Contributor


that website seems to offer a service through
which apps can be downloaded and reviewed.

the rejection message likely covers the company's more
encompassing, overall, software policies and principles --
http://www.google.com/about/company/unwanted-software-policy.html

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: "Unsupported content:Free desktop software"

[ Edited ]
Top Contributor
# 2
Top Contributor


that website seems to offer a service through
which apps can be downloaded and reviewed.

the rejection message likely covers the company's more
encompassing, overall, software policies and principles --
http://www.google.com/about/company/unwanted-software-policy.html

Re: "Unsupported content:Free desktop software"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you so much Celebird. In my opinion my website respects all the google's guidelines.
Should you show me the specific point that you think the problem is and how can I solve it?
Regards.

Re: "Unsupported content:Free desktop software"

[ Edited ]
Top Contributor
# 4
Top Contributor


first, you're welcome.

the receiving of a download (and review) for "each point", and
similar details of the software, that is part of the business-model,
will likely not meet the overall software policies and guidelines --
especially those policies related to transparency, disclosure, and
the clear behavior related to third-party software.

unfortunately, if the software related to the business-model
being promoted, does not adhere to the spirit of the software
principles and policies then, there is likely nothing that can be
done to solve the issue.

otherwise, the best likely course would be
to contact google and ask for a re-review --

note that there is a limit to how many times

a review will be granted before the rejection

status is made permanent.