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not able to change keyword text

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

not able to change keyword text 

Showing "Unknown error: null"

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: not able to change keyword text

Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager
Hi all,

Thank you for your patience. I was informed that this issue was resolved and you shouldn't be getting any "Unknown error: null" message when editing your keyword(s).

Best,
Zee
G+

View solution in original post

Re: not able to change keyword text

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager
Hi Neeraj,

When do you get this message? When you edit/change a text and try to save it? Can you provide more information, please?
Zee
G+

Re: not able to change keyword text

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I get the same exact thing happen. It's happened 3 days in a row now!

Re: not able to change keyword text

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager
Hi Alastair,

I did several tests in my account, and I'm not getting any messages. I'll update this thread if I get more information.

Thanks for your patience!
Zee
G+

Re: not able to change keyword text

Collaborator ✭ ☆ ☆
# 5
Collaborator ✭ ☆ ☆

I've been able to replicate this issue but have a solution for you.

 

Don't change the keyword text, add a new keyword to the adgroup instead.

 

I can't remember the last time I changed keyword text in an account and I've done a lot of changes for a lot of people. This problem made me try and yes, there is an issue but I don't see many decent reasons to edit this in the first place.

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: not able to change keyword text

Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager
Hi all,

Thank you for your patience. I was informed that this issue was resolved and you shouldn't be getting any "Unknown error: null" message when editing your keyword(s).

Best,
Zee
G+