AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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no customer care

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google suspends feed, no phone number, no customer care emails responded to, only canned messages from call center in India. NO HELP for paying customers. This is hurting us, orders are down, GOOGLE is too big to care about its paying customers.

 

NO HELP< NO RESPONSE- UNACCEPTABLE.

 

Worst customer service ever. Which company in US does business without having a customer service phone number to call? But Google can do whatever it wants, it is hurting merchants and it is WRONG.

Re: no customer care

Community Manager
# 2
Community Manager
Hi Vanessa,

We actually do have free phone support. The number might differ, depending on your country, but you can find a list here: https://support.google.com/adwords/answer/1385067?hl=en

They should be able to help figure out what might be of issue with the feed.