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Understand Google's advertising policies, including ad approval status and account suspension
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new adwords Account Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear All, 3 days back i applied for google Adwords Customer ID:584-587-6234, i created ad campagin and add $100 google adwords coupon code, in billing infomration i gave address of home town in india. while currently i am located in Shanghai, China. But today i got email from Adwords-support that my acount has been suspended . ******************************************************************************************************************** On Tue, Jul 3, 2012 at 8:03 PM, wrote: Dear Advertiser, Thank you for your email. After reviewing your account, it has come to our attention that your Google AdWords accounts do not comply with our Terms and Conditions. As a result, your account, and any related accounts you may have created, have been suspended. As you may recall, the Terms and Conditions to which you agreed to when you signed up for AdWords state that Google reserves the right to review and stop running any ads when deemed necessary. You can review these Terms and Conditions here: https://adwords.google.com/select/tsandcsfinder. NEXT STEPS - If you are a prepay customer and have a balance remaining on your account, please visit http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=8440 to learn how you can request a refund for the remaining balance. Please note that the activation fee and any service adjustments are non-refundable. - Please refrain from creating any new accounts, as they will be subject to the same suspension. - For privacy reasons, AdWords Support is unable to provide any additional information regarding this account. Thank you for your understanding and cooperation. If you have additional questions on this topic, please reply to this email. We will get back to you within three business days. For other issues, please contact us through http://adwords.google.com/support/aw/bin/request.py. Sincerely, The Google AdWords Team This email and the information it contains are confidential and may be privileged. If you have received this email in error, please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Google does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended, please contact us. ***************************************************************************************** when logging my Google Awords account i cant see any such suspension notification. Status of Ad is still under review. Would you please help me to check correct status of account and if it suspened then how i can reactivate it. ?

thanks & Regards Sun1 Sooraj

1 Expert replyverified_user

Re: new adwords Account Suspended

Top Contributor
# 2
Top Contributor

Did you break any terms and conditions or violate any policies?

What site/page are you trying to advertise?

Re: new adwords Account Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Dave,

 

the Website i m trying to advertise is about travel deals www.flightdealsearcher.com.

 

As i m newbie for Adwords not sure if i break any terms & condition but from my part i try my best to comply with all terms/conditions and policies.

 

Would you please guide me how i can reacitvate  my account ?

 

Thanks & Regards

Sooraj

Re: new adwords Account Suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi All,

this morning i checked my adwords account and found this notification "

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified. Learn more".
As mentioned previously i gave my biiling address of native home town in india with landline phone number.
would you please advice how i can acitvated my account ? is google adwords need any address proof for billing address ?
Thanks & Regards
Sooraj

Re: new adwords Account Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Dear all,

 

I wrote back to google awords team but it seems i getting scripted email.

 

Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here:

 

Can somebody please help me how i can make Adwords account unsuspened ? 

 

I guess there must be some eligble way to resolve the issue.

 

Please help me in resolving this issue.

 

Thanks & Regards

Sooraj

 

 

 

Re: new adwords Account Suspended

Top Contributor
# 6
Top Contributor

Sooraj,
I'm sorry, but there is no way to resolve the issue. Once Google suspend and review and confirm the suspension, there's no way back. You'll never be able to AdVertise on AdWords again.

I know this is a massive pain but we're not (well, most of us) Google staff and we don't know 100% how their decision is made.

Sorry.

Re: new adwords Account Suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Davis,

Thanks for your support, I think i figure out Whats the Problem with Adwords account.

 

1) I m from india working in China , to Connect google service i use VPN service which connect to me Google service which are blocked or too slow in China mainland.

2) I used my same gmail account to apply for  Google adsense account , in which i gave my current  address of  China (Shanghai) and same account to apply for Google adwords in which i gave my billing address of India as i want to use my indian Netbanking account. 

Given the fact that my same gmail account techbrain02@gmail.com have 2 differents addresses for different google service , Google system alerted Google Adwords shows me notification that My Account is suspend due to Billing information.

 

But I dont know how to change google adwords billing address from India to China address ? , i hope that after i fix this you can help me to get applicaiton Review again.

 

Google Adwords is big things for everyone , and its fact google search engine is number one and its adwords.

 

Looking forward to hear support from you and google Adword team.

 

 

Thanks  & Regards

Sooraj

 

 

 

 

 

 

Re: new adwords Account Suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Davis & Adwords Team,

I was trying to change billing address and conect the account with my China Credit Card. But its there is an issue while i m trying to Select in City name (Shanghai in English 上海 in Chinese ) system always show error not a valid City.

I can easliy select Province name in Billing infor form from Dropdown but issue is with selecting City only.

 

I tried to fill the Biiling information form with Chrome and FireFox but always same issue. 

 

I have uploaded the snapshot of billing form issue here

https://picasaweb.google.com/lh/sredir?uname=techbrain02&target=ALBUM&id=5762482193418914033&authkey...

 

Please help me to resolve the issue.

 

Thanks & Regards

sooraj

 

 

 

 

 

 

Re: new adwords Account Suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi Davis ,

 

I m still same issue as i mentioned that when i m trying to enter city either in English or Chinese it always give me error message  "Shanghai is not valid for city" "上海 is not valid for city".  For Province selection i can find drop down menu having all chinese Province name from which i selected "上海市" which is accpeted by system.

But due to City name issue i cant complete my billing information.

I also tried by change Languange setting as Chinese but again same error for City Field.

 

Can you please help me or direct  me concerned support team where i can contact them and explain the issue. ?

 

Thanks & Regards

Sooraj

 

 

 

Re: new adwords Account Suspended

Community Manager
# 10
Community Manager

Hi Sun1,

 

I'm escalating this issue to the support team for further help.

 

Thanks, 

Mini