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Understand Google's advertising policies, including ad approval status and account suspension
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my google adwords account has been suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,

Iam running a online tech support business. my account has been suspended because it contains major or repeated violations of our advertising policies. I don't know what does that mean i don't know went wrong why it was suspended. If any one can help me to recover that account or can help me to create a new account with all the guidelines. Iam ready to follow all the guidelines. I have a computer repair store in united states . We do provide online/onsite and hardware support for computers. our office is registered in united states.

 

If anyone can help me so please call me on 9811331229 /7838287187 .if there is any charge involved in it that's fine but make sure that my ads will run 

 

thanks and regards

sumit

1 Expert replyverified_user

Re: my google adwords account has been suspended

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Sumit L Smiley Happy. Welcome to the community.
First of all, I would like you to edit your post because you are not allowed to expose your phone number in order to avoid further problems.
Second, I suggest that you call the Adwords support center here- https://support.google.com/adwords/answer/8206?hl=en
Third, look thoroughly into each of the policies- https://support.google.com/adwordspolicy/answer/1316548?hl=en&rd=1
Finally, if you need more help, fill out this form- https://support.google.com/adwords/contact/site_policy

Hope that helps a bit. Good luck Smiley Happy

Google Monopoly for tech support

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Google are you there? Google Knock knock !!!!!

The same question was asked in an another form but Google didn't answer it hence I have to ask the same question again.

No one answered as to why and how IYogi is able to run 3 different website PPC on Google Adwords ??
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Google Mangers-  What's going on ? Is this what you call Policy? Answer our questions now. why are you sitting mum now? Where is Google Policies now? Are not we you customers? You always talked about customers satisfaction. I agree with the that so If you ask our customers they are happy with our services and they are our customers not google customers. If they are happy and getting services then why can't google give a proper resolution to its customer and I'm a Google Adword customer so Please answer the question so that I'm happy with the resolution provided by Google.

 

My website was suspended/ my Google adword was suspended even after paying Google around $35000 in last one and half year for Google PPC and all of sudden Google came up with new Policy and suspended the account. I understand the policy part but how difficult is it to simply tell me or assign an executive to help me rectify my account problems and work together for grow together. But that's not the case. Google is being paid by Big companies under the table and they don't want small business the grow or even run. that's why all the accounts were suspended and google says that's all. Our ways are different now. Google has taken enough money under the table and we small companies are not required anymore.

 

All the support community executives, managers or Google Management. Please answer my simple question why Google is playing this dirty game ?

Re: my google adwords account has been suspended

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
Ollie. I'm sorry to say however its very simple to copy paste and ask us to read the policies and do nothing. We have read the policies properly and if there is something where we are lacking a representative should guide us and tell us what needs to be done to fix the problems. Its wrong practice by Google to simply go ahead and ban the website and block the account. I paid around $35000 in last one and half year to Google and one fine day. You guys stopped my account. I think Google is operated by Humans isn't it right? Google don't even care what is happening at the moment with people with its customers. You guys always talked about fair policies but they are not fair. You guys are not doing justice to what you say in you polices. See I will give you an example, a simple example. You says multiple accounts will be blocked and I agree with it. so what the few companies are running there ads on Google with different accounts.
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I don't have against any company but please understand our situation too. I started my company in difficulties without any support from anyone. run it for one and half year and had total 60 employees. We were helping all the customer with all their satisfaction but a fine days Google come to the conclusion that Tech support from India is scam and close the accounts. Is that justifiable? IYogi, TechZilla, geeksoncall, Qresolve can still run adds because they are big companies and have been in industry for long time and the surprise is that they don't even comply with the policies still they are happy and running, even Google is happy because they pay under the table to Google managers else the account would have been suspended so far. See it has be a fair policy. Couple of my ex employees visited above mentioned tech support companies for interview and they were given cunning smiles by HRs and told them that its these companies who are the BOSS of the industry. Please look at the above links and please clarify where they meet your policy standards. How can a company run these many accounts on Google adwords and i can't run even one and that's too a genuine one????

Re: my google adwords account has been suspended

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
FYI.. Google managers... I am also taking 100% interest in it and am try to seek the answer and working on tweeter as well so that If Google support advisers/ managers don't have answer of it. I should all the right to ask its owners so the only way I could reach them it tweeter. I have couple of tweets on tweeter and I'm hopefully waiting for active response from Larry Page, Sergey Brin & team. Lets see till when you all guys ignore our requests. Moreover I don't want any Goolge adword advsiors on this community to answer the questions rudely.

Re: my google adwords account has been suspended

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆
Hi Ajay K Smiley Happy
I'm really sorry for what happened to you and the others lately. I admit that this situation is endless unless Google provide a clear and solid answers to all of you. Again, I'm really sorry as I'm not a Google employee. All I could say is, may this conflict will be lifted soon.

All the best from me Smiley Happy
Marked as Best Answer.
Solution
Accepted by John Paul (Google Employee)
September 2015

Re: my google adwords account has been suspended

Google Employee
# 7
Google Employee

Hello all,

 

There are several threads with similar topics on account suspension in relation to Tech Support. I've already replied to a previous thread here but I will re-post my reply on this thread too. 

 

-----

For those posters who have had their Adwords account suspended due to a trademark violationplease read the following

 
Google's policies apply to all of our advertisers and we are in no way favoring larger clients. In fact, a large percentage of our business comes from small business which we value immensely. If you are seeing other advertisers using trademarked terms, they have likely been given authorization to do so by the trademark owner using this form, according to our trademark policy. You can use the form link to request the use of trademark terms from the respective trademark owner.
 
For all other account suspensions, please refer to this link or this link on how to fix a suspended site on your Adwords account.

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:  https://support.google.com/adwords/contact/pf_suspended
 
Thank you,

Re: my google adwords account has been suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
John,

It seems you weren't able to comprehend what Ajay said, Not sure if you are paid for this copy paste work or is it charity work you are doing.

I have responded and asked specific questions to you in other posts too, but got no reply. i guess you are working on it and once done would copy paste it in all the posts. I am really sorry if I am being rude, but i am running out of patience. It has been more than a month and no one is able to provide any clear guidelines.

You are still allowing big companies to break & twist your policies, even after filling a complain with you guys.
https://www.google.com/search?ie=UTF-8&oe=UTF-8&hl=en&q=chrome+support&adtest=on&ip=0.0.0.0&noj=1&no...

I guess this is how google works.

Re: my google adwords account has been suspended

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆
Ok JP. I agree with what you say. Could you please one question? The links which have shared in post, what do you say about them? how do they do this? how can a company run 3 different accounts with Google adwords? and you says justify your statement that Google is no way favoring larger clients? Trust me I will never come to this form again and all the protesters will get an answer for it. One answer please

Re: my google adwords account has been suspended

Google Employee
# 10
Google Employee

Ajay,

 

If you or any other Advertisers notices unfair or violation of the Adwords policies, you will need to file a complaint on this form. Each complaint will then be evaluated by our specialist team and appropriate action will be taken, if required.