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Understand Google's advertising policies, including ad approval status and account suspension
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my account was suspended and google will not supply feedback. ideas?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

i must have emailed them 5 or 6 times in regards to them suspending my account. this was the last email i received :

 

"Dear Advertiser, Thank you for your email.

 

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

 

NEXT STEPS

 

- Our support team is unable to provide any further information on this matter.

 

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension."

 

i just want my account back. any suggestions?

 

-Michael

2 Expert replyverified_user

Re: my account was suspended and google will not supply feedback. idea

Top Contributor
# 2
Top Contributor

Hello Michael and welcome,

 

That's unfortunate if your account has been suspended.

 

But after looking at the email you received from Adwords Support Team, it looks like the Support Team has reviewed your account at least couple of times and then have taken the decision to suspend it.

 

I am sorry but I don't think anything can be done now Smiley Sad

 

Please note that the repeated violation of the Adwords policies (https://support.google.com/adwordspolicy/answer/1316548?rd=1) take the advertisers into this unwanted situation.

 

Pankaj

Re: my account was suspended and google will not supply feedback. idea

Top Contributor
# 3
Top Contributor

Hi Michael, and welcome to the forum.  What sort of feedback are you looking for?

 

Did the original mails you received tell you the nature of the suspension/policy breach?

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: my account was suspended and google will not supply feedback. idea

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

to be honest i just want my account back. if i did something wrong i would like google to know it was not on purpose or malicious.

 

i was hoping to receive due process and/or a clean slate.

Re: my account was suspended and google will not supply feedback. idea

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

ya i know, i just want to speak with a real person about it and hopefully either get the account reset or be allowed to add another account.

Re: my account was suspended and google will not supply feedback. idea

Top Contributor
# 6
Top Contributor

Well it really goes back to my original question.  What was the reason for the suspension.  Some causes can be rectified and in those cases it may - and I really stress may - be possible to get your Account reinstated but unless we know some details we're unlikely to be able to help.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits