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is there any Adwords support in Malaysia

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been attempting to create an Adwords account in Malaysia, but the Google application form seems not to understand the zip codes in Malaysia, which are 5 numerical digits and so insists that my 43200 address is not correct, but this is what is listed on my credit card so what to do.

 

I have called the so-called Adwords support number, but the ever so softly spoken girls there say "Oh  my thats too bad, but we are only a call center.

 

How about some support Google Malaysia?

1 Expert replyverified_user

Re: is there any Adwords support in Malaysia

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello Mel N,

 

Welcome to adwords communiy Smiley Happy

 

Have you called in this number? This is official Phone support for Google Adwords in Malaysia -

 

Adwords.png

 

 

For more information check here - https://support.google.com/adwords/answer/1385067?hl=en

 

Hope that helps,

 

Thanks,

Kaushik

Re: is there any Adwords support in Malaysia

Community Manager
# 3
Community Manager
Hi Mel,
I recreated this, and when I attempted to set up a Malaysian account, and got the same error.

I'll pass this onto the Product Team and hopefully get back to you soon.

Kathleen

Re: is there any Adwords support in Malaysia

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you Kathleen - I have been fighting this for several months and have
even had my adwords account blocked because there was no payment data
Regards

Mel Nelson

Re: is there any Adwords support in Malaysia

Community Manager
# 5
Community Manager
Hi Mel,
Wanted to let you know that our technical team have confirmed that this is an error on our side. They are going to work on resolving this, and I will update you when they do.

Kathleen

Re: is there any Adwords support in Malaysia

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Any updates on this situation? I would imagine that this is totally shutting down all new Adwords business in Malaysia

Re: is there any Adwords support in Malaysia

Community Manager
# 7
Community Manager
Hi Mel,
I am still waiting on a reply from the Technical team. I will update this thread when I have a resolution.

Kathleen

Re: is there any Adwords support in Malaysia

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Amazedthat it takes Google more than a week to fix a form error - if it was my coder he would be long gone by this time

Re: is there any Adwords support in Malaysia

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
And the saga continues I keep getting emails regarding this thread with this header:
Hello ${thread.topicMessage.author.login},

Your topic recently received replies.

Topic: ${thread.topicMessage.subject}
Date: ${thread.topicMessage.postDate}


?????

Re: is there any Adwords support in Malaysia

Community Manager
# 10
Community Manager

Hi Mel,

Can you confirm that you are using the same Location and Postcode combination?

 

I've had this reviewed, and upon review myself it seems to be working now. 

 

For example. post codes for Johor follow the 79xxx to 86xxx number combination, whereas Selangor/Shah Alam uses codes from 40xxx to 48xxx.

 

Screen Shot 2015-06-15 at 19.11.13.png

 

Screen Shot 2015-06-15 at 19.10.53.png

 

If you are still having issues, can you tell me what location and post code you are trying to enter?

 

Kathleen