AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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google dont know what the hell is going on

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

google allowed me to run and ad for 4 months without any problems..suddenly ad gets disable... 2 days later whole account gets suspended.... a week later it got reinstated saying i wasnt in violation to their advertising policies...another week later ads get disable again and 3 days after that suspended again...

 

google ur stupid!!!

3 Expert replyverified_user

Re: google dont know what the hell is going on

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Did you keep the old ads after the account was reinstated?

You probably got an email message from Google about your ads and your landingpages before or after ads were suspended. What did it say?

Re: google dont know what the hell is going on

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

Hey,


It'd help if you could copy paste the emails that Google sent you when this happened, please remove any identifable information like the Account ID etc before putting them up here.

 

Regards,

Nikhil 

Re: google dont know what the hell is going on

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Now i got someone from google telling me that the ad doesnt violate there terms and yet my account is still suspended...i despair!!!!!!

Re: google dont know what the hell is going on

Google Employee
# 5
Google Employee
dharmakirti, I have requested a re-review for your account to our Specialist team. I'll keep you posted as soon as I hear back.

Thanks for your patience,
Rashmi

Re: google dont know what the hell is going on

Follower ✭ ☆ ☆
# 6
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ON 24 december 2011 i paused the campaign then on the 6 janury 2012 i deleted the campaign.... so when i delete the campaign technically that ad should no longer be running on your system and not even be displayed. SO can you explain to me why my account has been suspended on the grounds that i violated your policy for an ad that SHOULD NOT EVEN EXSIST...  even if that site was down...which it is...from 6 january 2012 it was completely deleted... WHy is it that i have been suspened 6 months later for that ad that is technically deleted.. that is sooo unfair and it doesnt make any sense what so ever.
SO going by your logic if i was today to promote www.google.com puit up an ad then a few days later delete the ad but 6 months down the line www.google.com didnt work... you would suspend my account for an ad that i deleted 6 months ago..... NOW EXPLAIN THE LOGIC IN THAT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: google dont know what the hell is going on

Follower ✭ ☆ ☆
# 7
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as i thought...no reply to my lastest comment...maybe because there is no logic in your decision

Re: google dont know what the hell is going on

[ Edited ]
Zee Community Manager
Community Manager
# 8
Zee Community Manager
Community Manager

Hi dharmakirti,

I'm sorry to hear about your experience. Let me check on your issue again.

Thanks,

Zee
G+

Re: google dont know what the hell is going on

Follower ✭ ☆ ☆
# 9
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thanks you ZEE..

 

TBH i would have no problem if adwords suspended my account for a live ad that broke the terms but this ad was deleted over 6 months ago and my account was just fine then all of a sudden i got a suspension for an ad that no longer exsisted...which to me is absolutely ridiculous...

 

you cant possibly have grounds for a suspension for non exsistent ad... there is no logic to that !!!

Re: google dont know what the hell is going on

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆

this is the email i got recently 

 

 

 

Thank you for your email.

As mentioned in my previous mail we review all the ads,sites,campaigns,AdGroups even though they have been deleted.
While reviewing if we found that any of the sites are in violation we will suspend the account even though you have deleted the campaigns or ads.
Please understand that for the account to get unsuspended all the sites advertised in your account should comply with our policies.
I appreciate your patience while we investigate for you.
SO basically adwords is saying is that even though i have deleted an ad 6 months ago even though at the time it wasnt in violation... they will supend your account for ads that dont exsist any longer...
ILLOGICAL TO THE EXTREME!!!!!!!