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Understand Google's advertising policies, including ad approval status and account suspension
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disapproved ad

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've had a number of ads disapproved and the reason stated is 'Online pharmacy certification required'.

The AdWords account in question is not a pharmacy, but a health related charity. How can I go about getting my ads re-approved?

 

Is there a phone number that I can call to get in touch with an AdWords account manager?

 

Thank you in advance for your replies.

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Accepted by MosheTLV (Top Contributor)
March 2017

disapproved ad

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Adwords has very specific policies for advertising anything health-related. Here is their advertising policy page regarding healthcare, and towards the bottom you will find a link to fill out their application form for certification: https://support.google.com/adwordspolicy/answer/176031

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March 2017

disapproved ad

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Adwords has very specific policies for advertising anything health-related. Here is their advertising policy page regarding healthcare, and towards the bottom you will find a link to fill out their application form for certification: https://support.google.com/adwordspolicy/answer/176031