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Understand Google's advertising policies, including ad approval status and account suspension
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disapproval due to policy violations

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had added some new products to my feed a while back and they had been disapproved due to policy violations. I checked the policies and didn't see what exactly was wrong with them. When I researched how to find out what is wrong with those specific products and all I found was to request a review of the products. So I did that and I thought all of them were approved after that since they didn't show up in diagnostics anymore. However today I noticed that 6 of the products are disapproved still and don't show up in the diagnostics anymore because of their policy violations. Has anyone else encountered this problem? Does anyone know how I can figure out what is making them disapproved? 

1 Expert replyverified_user

Re: disapproval due to policy violations

[ Edited ]
Top Contributor
# 2
Top Contributor


if a review was already requested from google, the best
likely course would be to continue working directly with
the specialist at google who is handling the review.

generally, a hand-inspection of the data-feed and website
against all current rules, policies, and recommendations
might be done while working directly with google.

 

if the feed was a merchant-center feed for product-listing-ads --

also, check the main dashboard of the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed errors, warnings, or notifications.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on the link under the technical-details area.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar filters.

otherwise, forum members cannot look into data-feeds or accounts --
we would need more information such as exact status information,
any exact messages, screen-captures, registered url, etc, posted

here in the public forum [minus any personal or private information]

to help  diagnose the potential issues or offer suggestions.


generally, google may disapprove an item, feed, or site at any time.

otherwise, simply contact google directly again
and ask for a merchant-center feed specialist.

see also
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/#topic=3404779
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist