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countdown customizer error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

I'm using the countdown customizer without any ad customizer data for a one time promotion (like explained here https://support.google.com/adwords/answer/6072565#examples

While the Adwords counts my characters right (doesn't include what's written between brackets) and the ad has been approved. He doesn't show the ad saying: 

"your ad can't show because its parameters couldn't be filled in. Make sure that you check that you have matching values that fit within character limits"

I've written it the same way the example is shown as following:

Offer expires in {=COUNTDOWN("2014/12/26 23:59:59")}. Join now!

Why the ad is still not shown?

Another thing. When the ad was approved adwords also required to create another ad without any customizer in order to show the customized one. Why can't I run with customized ad only? 




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Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: countdown customizer error

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Boris L,

 

Welcome to AdWords Community.

 

Your parameter for the Countdown Customizer is right, but you have kept the date to 26th December, it will NOT start now. 

 

By default, it starts 5 days before  the date.  You can change it this way -

 

{=COUNTDOWN("2014/12/26 23:59:59",,3)}

 

Here 3 indicates that it will start before 3 days of the final date. You can change as you wish. But do not remove the extra comma if you are not including the language. 

 

Now to your next question, here's what Google says - 

 

Make sure this ad falls within an ad group that also includes a standard ad (that is, an ad without any customizers). If the customized ad's ad group doesn't include a standard ad, AdWords won't be able to show it.

 

I believe it's a Backup Ad that shows up if anything goes wrong with the Customizer Ad, or when the countdown completes.

 

Hope it helps.

 

Thanks
Ratan

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About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: countdown customizer error

Top Contributor
# 15
Top Contributor

Divya, 

 

Your ads text is exceeding the character limit of 35.

 

5% Off All Ostrich Feathers for is 31 character. Make sure to leave enough character for the Countdown Texts. 

 

In your present ad, if Google adds 30 days to the existing ads texts ie. 5% Off All Ostrich Feathers for 30 days. It will become 31+7 = 38 characters which is more than the defined limit of 35 characters. 

 

Take note of it when writing ad text. 

 

Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
September 2015

Re: countdown customizer error

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Boris L,

 

Welcome to AdWords Community.

 

Your parameter for the Countdown Customizer is right, but you have kept the date to 26th December, it will NOT start now. 

 

By default, it starts 5 days before  the date.  You can change it this way -

 

{=COUNTDOWN("2014/12/26 23:59:59",,3)}

 

Here 3 indicates that it will start before 3 days of the final date. You can change as you wish. But do not remove the extra comma if you are not including the language. 

 

Now to your next question, here's what Google says - 

 

Make sure this ad falls within an ad group that also includes a standard ad (that is, an ad without any customizers). If the customized ad's ad group doesn't include a standard ad, AdWords won't be able to show it.

 

I believe it's a Backup Ad that shows up if anything goes wrong with the Customizer Ad, or when the countdown completes.

 

Hope it helps.

 

Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: countdown customizer error

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Can i add the countdown for 38 days? If yes, then how can i add or if no, then what is minimum time period for countdown?

Re: countdown customizer error

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi Divya,

 

There's no limit as such. Haven't tried with more than a month period though. 

 

You can implement it to check.

 

The Syntax is  {=COUNTDOWN("yyyy/MM/dd HH:mm:ss","language",daysBefore)}  

 

A practical example can be: {=COUNTDOWN("2015/02/1 15:00:00",,30)}

 

Hope it helps.

 

Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: countdown customizer error

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭
Nice explanation Ratan !!

Re: countdown customizer error

[ Edited ]
Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆

Ratan-Jha wrote:

Hi Divya,

 

There's no limit as such. Haven't tried with more than a month period though. 

 

You can implement it to check.

 

The Syntax is  {=COUNTDOWN("yyyy/MM/dd HH:mm:ss","language",daysBefore)}  

 

A practical example can be: {=COUNTDOWN("2015/02/1 15:00:00",,30)}

 

Hope it helps.

 

Thanks
Ratan

Join me on Google+



Ratan-Jha wrote:

Hi Divya,

 

There's no limit as such. Haven't tried with more than a month period though. 

 

You can implement it to check.

 

The Syntax is  {=COUNTDOWN("yyyy/MM/dd HH:mm:ss","language",daysBefore)}  

 

A practical example can be: {=COUNTDOWN("2015/02/1 15:00:00",,30)}

 

Hope it helps.

 

Thanks
Ratan

Join me on Google+




Hello Ratan Jha

Thanks for Your suggestion.

As Per your suggestion, I have added countdown for 30 days but only 3 days are showing in the Ad-Preview. Please ensure me the countdown Time limit.

Thanks
Divya

Re: countdown customizer error

Top Contributor
# 7
Top Contributor

Hi Divya, your ad must not have been approved still. Wait for its approval. 

 

Also, make sure you have an ad without the Customizer in the same Ad Group. 

 

Thanks
Ratan

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About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: countdown customizer error

Follower ✭ ☆ ☆
# 8
Follower ✭ ☆ ☆
Hello Ratan

How can i active my ad because ad preview is showing " Discount only for 3 days ", for any countdown Time Period.

Thanks
Divya

Re: countdown customizer error

[ Edited ]
Top Contributor
# 9
Top Contributor

Divya, your ads should have an Approved Status to start serving. 

 

Google AdWords.png

 

Also, I did a test on this and can confirm that it works even when you have more than 30 days to start counting down.

 

hire adwords expert   Google Search.png

 

In your case, wait for it to be approved. And for that 3 days in preview, it's just preview, not the actual ad. 

 

 

 

 Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: countdown customizer error

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆
Ok Thanks and Appreciated for your work.