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Understand Google's advertising policies, including ad approval status and account suspension
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account suspension: tech support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear Google Srs.


Ive got this message on my adwords account: You are violating a number of sections of the Policy;


Ive been verifying the  compliance of every section of the policy. Ive been Reviewing and verifying the compliance of each clause, and I didnt find any mistake to fix.


Could you please assist me and tell me what I need to fix in my account / website thanks


Pol Capdevila

2 Expert replyverified_user

Re: account suspension: tech support

Google Employee
# 2
Google Employee

Hi Pol,


Thank you for your posting. Regarding your account suspension: tech support issue, we cannot give any specific information on why your ad stopped running. Please follow the directions on how to review and re-submit for account review (see below). Since you posted your website, you can also ask some of the more experienced community members (for example: Top Contributors or Rising Stars) to check your site for any obvious Adwords Policy violations.


For information on the terms associated with AdWords account use, please review our Terms and Conditions at: 

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:

Re: account suspension: tech support

Top Contributor
# 3
Top Contributor

Hi Pol.
You're running an ecommerce website and you're breaking pretty much every rule in the book.

I'd start here:

It's important to understand that to advertise on AdWords, when collecting a users personal and financial information, you need several things. Among them and SSL cert, a privacy policy and contact details. None of which you have.


Perhaps you're looking at the wrong policies?


For more details, check out the following resources: