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Understand Google's advertising policies, including ad approval status and account suspension
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account suspension...still billed even if billing issue

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

A clients account got suspended for billing verification issues...suspicious activity. I find it quite funny that even if the account and cause of the account got suspended that they would still charge the remaining balance on the card as if they are claiming then the charges are legitimate.

 

Would that just go against what they are claiming regarding the billing and reinstate his account since the charges were approved? Since google is going to charge the card he plans on denying them the charges due to their claim.

 

1 Expert replyverified_user

Re: account suspension...still billed even if billing issue

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

We are not able to answer regarding billing.  Google customer service will have to be contacted to assist.

 

 

Re: account suspension...still billed even if billing issue

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
How can that be if the client can't even communicate with google. When he fills out the email they respond back with a canned message. If he calls its the automated message. Seems like the only way to get across would be to deny payment and show a screenshot to his credit card company showing that there is a dispute on the charge and its a legitimate reason to deny payment if there is suspicious activity.

Re: account suspension...still billed even if billing issue

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
Hi Smiley Happy. Mm. Have you tried checking the Billing summary?

Re: account suspension...still billed even if billing issue

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Yes he has performed 4 successful transactions of over $1000. So billing is verified and had successful transactions. 

Re: account suspension...still billed even if billing issue

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆
Oh. Good to know that Smiley Happy. I'm glad the billing has been verified Smiley Wink

Re: account suspension...still billed even if billing issue

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

@ollie, the suspension came after the verified billing bit and there was about 2 months worth of traffic. 

Re: account suspension...still billed even if billing issue

Participant ✭ ✭ ☆
# 8
Participant ✭ ✭ ☆
Oh. Sorry. I misread it. Have you tried forwarding the screenshots?

account suspension...still billed even if billing issue

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I have been charged almost  300usd when my ads account were suspend back in May.When accounts were suspend I never bother but still being charged.How do I explain that behavior from Google.

Thanks 

account suspension...still billed even if billing issue

Top Contributor
# 10
Top Contributor

This thread has been closed to new replies since it is from 2013.

 

If you have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation. It's always best to start your own thread versus making comments to random threads, even if your issue seems related.

 

To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic. Making your new thread is fast, easy and allows more specific help directly to you (and not all of the other members in the old thread).

 

Thank you.

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