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Understand Google's advertising policies, including ad approval status and account suspension
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account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI all.

i set up an adwords account last week which is my first account ever anyway i fund it and then i started some campaigns that got approved and 2 of those campaigns got disapproved, anyway whenever an ads got disapprove i was fixing the problem and then i resubmit the ads and they got approved but the problem is that today my account got suspended and i got a msg that saying that i was violating adwords terms which i believe that i didn't meant in anyway to violate them, 

 

so, i sent a msg explaining that i didn't meant to violate the terms but till now i haven't got any response.

 

by the way the first ads that got disapproved was an ads that was targeting sweden and the url of that campaign was a smart url that will redirect him self if you tried to open it outside of sweden and i did this in order to make sure that only people from sweden will be able to get the offer,but google dissaprove it and then i deleted the whole campaign.

 

2nd ads was an ads that i made a mistake which i didn't notice which is in order to write in the diplay ads [mysurvey.com] i wrote [mysurveys.com] so without noticing i added an [s] to the url and then he got disapproved, then google emailed me telling me that the problem was my url and then when i checked the url i found that [s] which i took it down and then my ads was approved and started generating clicks but today when i opened my account i found it suspended without any prior warning Smiley Sad .

 

any help would be appreciate it since that this account is so important to me and i don't want to lose it.

Thank you.

1 Expert replyverified_user

Re: account suspended

Top Contributor
# 2
Top Contributor
  1. OK; what is the site in Question?, please post the URL
  2. Please copy / paste here the suspension email received from Google; Do not include any personal info (e.g. Email, CID...)
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
HI MosheTLV
1: the site is www.mysurvey.com
and here's the first message i got when i wrote the url wrong.
=====================================================
Hello,

We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

Display URL: mysurveys.com


Policy issue: Parked domain
Details & instructions: http://support.google.com/adwordspolicy/answer/1206870?hl=en&utm_source=policy&utm_medium=email&utm_...


2. Resubmit your site to us, following the instructions in the link above. If your site complies with our policies, we can approve it to start running again.
==========================================================
i fixed the problem and then the ads got approved and after i generated 595 impression and 4 clicks Today my ads stop and after 5 hours i got a suspension email, here it is:
===========================================================
Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:

Customer ID: XXXXXXX2789

To learn more about AdWords suspension policies, please visit
http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_US.

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_US.


This message was sent from a notification-only email address that doesn't accept incoming email. Please do not reply to this message. If you'd like to reach us, you can contact us through the methods described at http://adwords.google.com/support/aw/bin/request.py?&contact_type=form_r0&hl=en_US.

Sincerely,
The Google AdWords Team
========================================================
Marked as Best Answer.
Solution
Accepted by topic author zakaria b
September 2015

Re: account suspended

Top Contributor
# 4
Top Contributor

Hello;

This site violates  both the arbitrage and the information harvesting sections of the Policy.

I don't think  this business model  can be promoted on Google

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
but if you look on google you'll find that the owner of the site still advertising for this website for more than a year on adwords and he have never faced a problem, so why am i the only guy who got he"s account suspended why not the other guy too.
so,,is there a chance to regain my account again or should i go for a new account ?
or i won't be able to advertise on google for my entire life?

Re: account suspended

Top Contributor
# 6
Top Contributor
All advertisers are equal. It could take some time until the automated machines / bots scan / review a site for compliance.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
HI MosheTLV.
Thank you for the assistance you gave me, anyway i just want to update the thread and say that i got my account back after having a war with adwords team for the last 3 days ^_^ , after taking a deep look into my account they have found that i didn't violate any adwords terms.
Here's the message.
================================================
Google takes violations of AdWords policy very seriously. Your account was suspended when our system determined that it was in violation of one or more of our policies.

However, after careful review, AdWords specialists have determined that your account is not in violation, and your account has now been reinstated.

We thank you for your understanding, and apologize for any inconvenience this may have caused.
==========================================================

Re: account suspended

Participant ✭ ✭ ✭
# 8
Participant ✭ ✭ ✭
"All advertisers are equal"
Unfortunately I must that I doubt that. Isn´t Amazon a rather big AdWords-advertiser? Don´t they sell all kinds of guns and knives?