AdWords
1.9K members online now
1.9K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

account suspended with no explanation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Hello,
I received this message from Gogle Adwords. No further explanation. I can not contact a real person  either. I need a more specific answer so I can correct the problem if there is one. I created this site in good faith and all the comunication seems very standard and automatic. Does anyoane have a clue how to approach this? I can only contact them by e-mail and the answer is standard. I do not know what I have violated. Bellow is the google e-mail I received


"Thanks for your patience while our specialists reviewed your account. I'm sorry to say that after reviewing your account, it has come to our attention that your Google AdWords accounts do not comply with our Terms and Conditions. As a result, your account, and any related accounts you may have created, have been suspended.


As you may recall, the Terms and Conditions to which you agreed to when you signed up for AdWords state that Google reserves the right to review and stop running any ads when deemed necessary. You can review these Terms and Conditions here: https://adwords.google.co.uk/select/tsandcsfinder.

NEXT STEPS

- If you are a prepay customer and have a balance remaining on your account, please visit http://adwords.google.com/support/aw/bin/answer.py?hl=en_GB&answer=8440 to learn how you can request a refund for the remaining balance. Please note that the activation fee and any service adjustments are non-refundable.

- Please refrain from creating any new accounts, as they will be subject to the same suspension.

- For privacy reasons, AdWords Support is unable to provide any additional information regarding this account.

Thank you for your understanding and cooperation.
Sincerely,
Puja
The Google AdWords Team
1 Expert replyverified_user

Re: account suspended with no explanation

[ Edited ]
Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Hey sabinfarcas76,

 

Its hard to say what exactly the issue is without providing more detail; for example the website address you were trying to send traffic to, keywords you were trying to bid on, etc.

 

Google does have a support line that you can call, which has always been helpful when I've used it. They may be able to provide an additional explaination for what occurred.

 

Please visit http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067 for phone number support.

 

Thanks,

 

BI 

Re: account suspended with no explanation

Top Contributor
# 3
Top Contributor

Hello sabinfarcas76;

It seems that your account has been already reviewed for the second time, (since email is signed by a real person).

We could have a look at your URL to try to figure the reason, but, chances are very slim/ rare / "null" that the account would be un-suspended.


 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’