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Understand Google's advertising policies, including ad approval status and account suspension
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account is suspended because billing information can't be verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

It says

 

"Your account is suspended because your billing information can't be verified."

 

Smiley Mad

no one  called me on my number!
no one visiting my address!

Then how the hell you say Billing info can't be verified?

1 Expert replyverified_user

Re: account is suspended because billing information can't be verified

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi Mohit,

 

Billing Address can be verified by merchants who are charging your account in order to prevent fraudulent activity. It usually happens, if you are using someone's card or your billing address is not in sync with the bank records in place. I would suggest you to call the local AdWords support team, to solve the issue immediately. Click here to see your local phone support information. For further queries, post in the same thread, so that AdWords Community can also help you with that.

 

Thanks!

Shafi Ahamed

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Shafi for the answer.
But the problem is that this suspension happened in my account despite I am NOT using Credit Card to pay.

I deposited money with my HDFC NetBanking account.

And i tried calling on that number, and when it asked my customer id number, i entered it.
And then it said they can't connect me on call as my account is suspended due to billing issue. The only option i have is to put up a question at adwords.google.com/support

So i did so.

Re: account is suspended because billing information can't be verified

Top Contributor
# 4
Top Contributor

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I already did that.
And now i received reply from them with an all New Reason
"suspicious behaviour in the payment activity". ?

Please Adwords team, first decide why you suspended it.


And whether it is unverified, or suspicious , i paid via my net banking account and i am willing to verify it.
Let me Know how can i do the same?

Re: account is suspended because billing information can't be verified

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆
Hi,
What is the Business model you are trying to advertise?

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
My E-commerce website i am advertising.
The ad show's approved so it's not a problem with the ad ofcourse. Smiley Indifferent

Re: account is suspended because billing information can't be verified

Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆
Is there any other website you advertised before on the name of the same person or business you are advertising this e-commerce one or using same account to deposit money you did before?

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
No not all.

I am new here, as well as my business and my website.

Re: account is suspended because billing information can't be verified

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
And also, there are no ads on my keywords and related keywords.