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Understand Google's advertising policies, including ad approval status and account suspension
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account has been temporarily suspended due to suspected unauthorized access

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

On 7/3, 2 of my accts were hijacked. On one of them, google took me through the recovery process &, after several attempts, finally switched the adwords acct from the hijacker's email back to an email address which I control. However, again after several emails & phone calls, they've never re-activated the acct: "Your Google AdWords account has been temporarily suspended due to suspected unauthorized access attempts". Each time I speak with a tech at 866-246-6453, they tell me that its an easy process but it appears to have been sent up several times & is likely just sitting on someone's desk & that he/she (like the several tech before them) will finally handle it--and it never gets done!

 

Pay-per-clicks are 90% of my business' revenue & I've lost so much business due to this, that can't even make my mortgage payment in a few days. It's unbelievable!

 

Does ANYONE know how to resolve this in a way that I haven't attempted several times already?

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Accepted by RachelM (Google Employee)
September 2015

Re: account has been temporarily suspended due to suspected unauthorized access

Google Employee
# 2
Google Employee

Hi Stlguy,

 

Thanks for your post. Due to the very serious nature of unauthorised access the only way for your account to be unsuspended is to contact AdWords Support again.

 

Once you have confirmed to the Support Team that you have taken the necessary security steps and once they confirm any costs accrued by the unauthorised activity have been settled, the account should be unsuspended.  

 

Do get back in touch with AdWords Support and ask them to resolve the issue as quickly as possible. 

 

I hope this helps.

Rachel