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Understand Google's advertising policies, including ad approval status and account suspension
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Your account is suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I just setup an adword account for a client, made payment with her card and what i got next was, i have pasted the email below.

I try to look through the website and find no violation, i also try to resubmit the website for review, it also cant go through as the domain extension of .co.za fails. can someone help. the website in question is http://www.mamphala.co.za  

thanks

 

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at  https://adwords.google.com/support/bin/request.py.



Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:

Customer ID: <edited by a Community Manager as noted below>

To learn more about AdWords suspension policies, please visit
http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_US.

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_US.


This message was sent from a notification-only email address that doesn't accept incoming email. Please do not reply to this message. If you'd like to reach us, you can contact us through the methods described at http://adwords.google.com/support/aw/bin/request.py?&contact_type=form_r0&hl=en_US.

Sincerely,
The Google AdWords Team

 

Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Your account is suspended

Top Contributor
# 6
Top Contributor
Hello there;
Your web site violates the "Misrepresentation of self, product, or service" section of the Policy;
I am afraid that your business model cannot be promoted on Google.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Your account is suspended

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi mama,

 

There could be many reasons why your website was suspended. I would suggest ensuring that the website follows the google advertising policies. The content you are trying to promote could be a issue i believe.

 

Please have a look at the google advertising policies once :

 

https://support.google.com/adwordspolicy/answer/6008942?rd=1 

 

You can also reach out to a Google support for better clarity :

 

https://support.google.com/adwords/answer/8206?hl=en

Regards

 

Rohit Khanna

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank Rohit Khanna for your responds but could you believe there 1001 of same content been promoted by adword? beside it wasnt the site that was suspended but the account. what do you suggest i do?

Re: Your account is suspended

[ Edited ]
Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

I would auggeat contacting the Google support and get better understanding if your suspension.

Regards

Rohit

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have just drop them an email waiting for their responds
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Your account is suspended

Top Contributor
# 6
Top Contributor
Hello there;
Your web site violates the "Misrepresentation of self, product, or service" section of the Policy;
I am afraid that your business model cannot be promoted on Google.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’