AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Your account is suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 Your account is suspended - We had to suspend your AdWords account because it contains major or repeated violations of our advertising policies 

 

Due to having cancer and not continuing with my advertising campaigns on Google for some years, I paused all my campaigns prior to going in for cancer surgery.

 

I am now ready to get back into Google Adwords only to find my account is suspended with the above message displayed across the top of my page.

I have some 25-30 campaigns sitting in pause status and assumed that maybe some of them don't have links to websites or products that are no longer available so I was going to delete all campaigns and start again.

 

Will this fix the problem?

 

Unfortunately I am from australia and everytime I try to call it is out of their business hours and the form they have on the site for you to contact them asks that you list the campaign that is in violation. Problem is I don't know which one is in violation and because I cant tell them that I can't submit the form.

 

Any ideas?

 

Thanks in advance

1 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Gavin W
September 2015

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Well it seems that I have been left out to dry here with only one response to my first post and ignored on all the other post. A bit disappointing but I assume most people are too busy.

I had my account suspended due to multiple violations of policy and it looked pretty bleak regardless of how hard I tried to remedy the situation. I had more than 10 websites that were in violation, but they were not my websites. I tried to explain this but no luck.
Anyway, to cut a long story short I have had my account reinstated and all is happy now.
Not that anyone read my posts anyway so no point explaining how I did it.

Goodluck.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Gavin W
September 2015

Re: Your account is suspended

Community Manager
# 13
Community Manager
I totally hear you, Gavin. Next time, feel free to call out one of us here using @mentions in your post. You can use @Mini-CM or @KathleenG.

Best,
Mini

View solution in original post

Re: Your account is suspended

Top Contributor
# 2
Top Contributor

Hi Gavin,

 

Sorry to hear about your health and I hope you have recovered well.

 

That's unfortunate if your account has been suspended. You would have received an email notifying you about the account suspension giving the reason behind it. Is it possible for you to share that email here removing all personal identifiable info from there?

 

Please note that account suspension is a toughest decision from AdWords and that happens when they see repeated violations inside the account. I would encourage you to read this help center reference and in rarest of the rare cases, you can file an appeal if you adhere to the AdWords policies and AdWords Team might review your account and revert back to you on their decision:

https://support.google.com/adwords/answer/2375414?hl=en

 

Pankaj

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Pankaj,

While I was waiting for a reply from someone in the forum I found a link to an older post https://www.en.adwords-community.com/t5/Ad-Approval-Policy/Ad-Disapproved-5-Quick-Tricks-To-See-What...
It helped me to see which ads were causing the violations and so I have removed them due to some of them not having a website at the other end or information was misleading.
As for emails from google, I have done a search through my email account for emails from google but there isn't any. I am thinking that maybe it is because my email was de-activated due to not being used while I was in recovery for over 12 months.
Not sure where to go from here so any suggestions would be muchly appreciated.
Also thank you for your kind words regarding my treatment and so far so good so fingers crossed.

Regards
Gavin

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Does anyone know which is the correct form to fill out to have my Adwords account reviewed? I can see forms for having a site reviewed but cant see a form for a complete suspended adwords account.

Re: Your account is suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Ok, So I called Google Adwords Australia today to see about getting my suspension lifted. The lady I spoke to said that some of the Websites that I was linking too with my affiliate campaigns violated Googles policies and that if I want to get my account back up and running then I need to fix those websites. These websites are not mine. They are Product Owners websites that I was simply sending potential buyers to via my Google ads. I do not have any control over these sites and I explained that to her but she kept saying that I needed to fix those websites.
I also told her that I have cancelled all my campaigns as they were old and I was going to start again from scratch and she said that I still have to fix those sites.
How am I supposed to do that..."Hello Mr Site owner, can you please make sure that your site conforms with Google Adwords please so I can get my account back up and running?". I'm pretty sure he is either going to ignore my email or tell me to go jump, or chances are he probably doesnt even monitor the site anymore.
Not sure where to go from here.
Any advice would be much appreciated.

Cheers
Gav

Marked as Best Answer.
Solution
Accepted by topic author Gavin W
September 2015

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Well it seems that I have been left out to dry here with only one response to my first post and ignored on all the other post. A bit disappointing but I assume most people are too busy.

I had my account suspended due to multiple violations of policy and it looked pretty bleak regardless of how hard I tried to remedy the situation. I had more than 10 websites that were in violation, but they were not my websites. I tried to explain this but no luck.
Anyway, to cut a long story short I have had my account reinstated and all is happy now.
Not that anyone read my posts anyway so no point explaining how I did it.

Goodluck.

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I find it interesting that your last comment that you have been left out to dry and they ignored you is the one that comes up when I click go to solution. I fear I will be headed down a similar path (but not for the same reasoning).

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi there, what I was referring to was this forum. I asked in several posts for some assistance and advice and other than the original reply I got from PanKaj (which was probably only sent to get his "star count" up......everyone else ignored me. I ended up sorting the problem out myself and accepted my own comment as my solution.
If you are having problems with your google adwords account being suspended then you need to contact them and ask why. They will email you a list of violations that you need to sort out.
Message me back once you have this info.

Re: Your account is suspended

Community Manager
# 9
Community Manager
Hi Gavin,

As a special case, I escalated your issue to a specialist so they can check and let us know the issues. I will update this thread when I hear back from them.

Thanks,
Mini

Re: Your account is suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi mini,
Thank you very much for your help. I have however had my account taken off the suspended status and enjoying full use of it. I managed to do this by myself. I found talking to an actual person at google adwords helps. The trick is to do your best to solve the voilations your account committed. I was just disappointed with the lack of assistance I received from this site despite several requests for help.
Thanks again