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Understand Google's advertising policies, including ad approval status and account suspension
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Your Google AdWords account has been suspended because your billing information

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# 1
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Please can someone pass this message to an adviser or specialist.


My Adwords ID is 923-201-3614


I had my Laptop and Mobile phone stolen around 3 weeks ago and was unable to login to my old adwords account that was in good standing and all billing paid up to date.


After submiting a request to retrieve my old password (that was on my old laptop) I heard nothing for nearly 2 weeks even though after entering my CC details  it said a response within 3 days so 2 weeks became unacceptable, im in business its the Christmas sales time now and I needed to get back to selling.


So I made a new account same name same address identical adverts and new CC details that is from Payoneer (Mastercard) everything was fine for 2 days then I get the suspended email.


How do I verify my billing do you need my passport copy to confirm who I am? What should I do? Its been over 3 weeks now since this nightmare began.


Please help me



1 Expert replyverified_user

Re: Your Google AdWords account has been suspended because your billing information

Top Contributor
# 2
Top Contributor

Hi Jason,


I'm sorry to hear about your circumstances, that is quite unfortunate.  However, I'm not so sure that is going to help in this case.  There is a policy called Double Serving that states you can only have one AdWords account for your business.  This may be your problem.


Have you contacted AdWords Support to explain what has happened and/or to see if they could help you get your first account straightened out before starting the new account?  


This is a tough one.  



Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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