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Understand Google's advertising policies, including ad approval status and account suspension
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Your Google AdWords account has been suspended because your billing..

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello there,
Before this No phone number in ads policy. I've a lot of ads which includes phone numbers in ads. When no phone number policy announced, I paused all campaigns which has phone numbers in them. And i created new campaigns.

So, i paused all old campaigns which got phone numbers in it. I'm running only new ads.

From past few days. When i login i'm seeing my old ads which are not running being disapproved. I decided to correct them (even i'm not running those ads)

I choosed easiest way to correct them.
1) I selected all ads which are disapproved
2) clicked on edit to do bulk edit of all disapproved ads.
3) Then i clicked on "Find & replace" feature
4) I looked for phone numbers & removed/replaced them.

This caused an error that, it submitted paused ads to review. Then i realized that, most of the old ads destination URL's are not working now. 

I'm sincerely saying that, it was erroneously happened because of bulk edit i did on ads which are not running for months.

I'm heartfully requesting you to unsuspend my account to use your service.

Below is the email i got for ad disapprovals.

 

====================
Problem Report
====================
AdWords account number:

----------------------------------------------
Campaign: 'US-OE-OutlookExpress,' Ad Group: 'Outlook Express Helpline'
----------------------------------------------

Ad Text:

Outlook Express Helpline
Outlook Express Helpline Support.
(U.S.A Support) Call Experts
Outlook-Helpline.techsupportee.com

Ad Status: Disapproved
Ad Issue(s): [Destination URL] Destination URL Not Working
~~~~~~~~~

SUGGESTIONS:
Check your destination URL to make sure you've entered it accurately.

Your destination URL must link to a landing page that doesn't require
the user to open another program in order to view the page.

If your landing page is down for maintenance or is under construction,
please pause your ad group(s) until your site is fully functioning or
link your ad group(s) to another relevant page.
----------------------------------------------
Campaign: 'US-OE-OutlookExpress,' Ad Group: 'Outlook Express Help'
----------------------------------------------

Ad Text:

Outlook Express Help
Get Outlook Express Help & Support.
(U.S.A Support) Call Experts
Outlook-Express.techsupportee.com

Ad Status: Disapproved
Ad Issue(s): [Destination URL] Destination URL Not Working
~~~~~~~~~

SUGGESTIONS:
Check your destination URL to make sure you've entered it accurately.

Your destination URL must link to a landing page that doesn't require
the user to open another program in order to view the page.

If your landing page is down for maintenance or is under construction,
please pause your ad group(s) until your site is fully functioning or
link your ad group(s) to another relevant page.
----------------------------------------------
Campaign: 'US-OE-OutlookExpress,' Ad Group: 'Outlook Express Support'
----------------------------------------------

Ad Text:

Outlook Express Support
Get Outlook Express Help & Support.
(U.S.A Support) Call Experts
Outlook-Express.techsupportee.com

Ad Status: Disapproved
Ad Issue(s): [Destination URL] Destination URL Not Working
~~~~~~~~~

SUGGESTIONS:
Check your destination URL to make sure you've entered it accurately.

Your destination URL must link to a landing page that doesn't require
the user to open another program in order to view the page.

If your landing page is down for maintenance or is under construction,
please pause your ad group(s) until your site is fully functioning or
link your ad group(s) to another relevant page.

----------------------------------------------
Campaign: 'US-OE-OutlookExpress,' Ad Group: 'Outlook Express Tech
Support'
----------------------------------------------

Ad Text:

Outlook Express Support
Get Outlook Express Tech Support.
(U.S.A Support) Call Experts
Outlook-Express.techsupportee.com

Ad Status: Disapproved
Ad Issue(s): [Destination URL] Destination URL Not Working
~~~~~~~~~

SUGGESTIONS:
Check your destination URL to make sure you've entered it accurately.

Your destination URL must link to a landing page that doesn't require
the user to open another program in order to view the page.

If your landing page is down for maintenance or is under construction,
please pause your ad group(s) until your site is fully functioning or
link your ad group(s) to another relevant page.

----------------------------------------------
Campaign: 'US-OE-OutlookExpress,' Ad Group: 'Support for Outlook
Express'
----------------------------------------------

Ad Text:

Outlook Express Support
Support for Outlook Express 24x7.
(U.S.A Support) Call Experts
Outlook-Express.techsupportee.com

Ad Status: Disapproved
Ad Issue(s): [Destination URL] Destination URL Not Working
~~~~~~~~~

SUGGESTIONS:
Check your destination URL to make sure you've entered it accurately.

Your destination URL must link to a landing page that doesn't require
the user to open another program in order to view the page.

If your landing page is down for maintenance or is under construction,
please pause your ad group(s) until your site is fully functioning or
link your ad group(s) to another relevant page.
----------------------------------------------
Campaign: 'US-OM-Office Mac,' Ad Group: 'microsoft office support for
mac'
----------------------------------------------

Ad Text:

{KeyWord: Microsoft Office Support}
{KeyWord: Microsoft OfficeMac Support}.
(U.S.A Support) Call Experts
MicrosoftOffice.OfficeforHelp.com

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of
the policy that was violated, the site that's in violation, and a link
that points you to more information about that policy and how to fix
the issue.

If you have questions about why your site was suspended or would like
to request a re-review of your site, please contact us at:
https://adwords.google.com/support/aw/bin/request.py?contact_type=site_policy

After your website has been re-enabled, you can then resubmit your ad
for review by editing and saving your ad.
----------------------------------------------
Campaign: 'US-OM-Office Mac,' Ad Group: 'Mac Office Support'
----------------------------------------------

Ad Text:

Microsoft Office Support
Get 24x7 Support for OfficeMac Now.
(U.S.A Support) Call Experts
MacOffice.Officeforhelp.com

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of
the policy that was violated, the site that's in violation, and a link
that points you to more information about that policy and how to fix
the issue.

If you have questions about why your site was suspended or would like
to request a re-review of your site, please contact us at:
https://adwords.google.com/support/aw/bin/request.py?contact_type=site_policy

After your website has been re-enabled, you can then resubmit your ad
for review by editing and saving your ad.
----------------------------------------------
Campaign: 'US-OM-Office Mac,' Ad Group: 'Office Mac 2011 Help'
----------------------------------------------

Ad Text:

{KeyWord: OfficeMac 2011 Help}
{KeyWord: Microsoft OfficeMac 2011 Help}.
(U.S.A Support) Call Experts
MicrosoftOffice.OfficeforHelp.com

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of
the policy that was violated, the site that's in violation, and a link
that points you to more information about that policy and how to fix
the issue.

 

@MosheTLV I've read most of your posts in this community. you helped a lot of people kindly help me to get this resolved

1 Expert replyverified_user

Re: Your Google AdWords account has been suspended because your billin

Top Contributor
# 2
Top Contributor
Hi Vara,
If you've fixed your destination URLs, you're going to need to get in touch with AdWords support via this form: https://support.google.com/adwords/contact/pf_suspended

I'm sure Moshe will agree Smiley Happy

Re: Your Google AdWords account has been suspended because your billin

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
@Dave_Davis @MosheTLV

I've fixed all destination URLs. And i didn't submit the form yet because, i just want to take some time to double check everything is perfect.

As you know my problem is domains got expired & i did bulk edit on paused campaigns to remove phone numbers. That leads to lot of disapprovals because of destination URL's problems (as domains got expired)

I got this below domain expired & Luckily no one registered it. So, i got it back by re registering it.
http://goo.gl/bSF1gc
Creation Date: 12-sep-2013

luckily below domain is available in redemption period of GoDaddy. I got it by re registering it.
http://goo.gl/7TeKXr
Updated Date: 12-sep-2013

Before proceeding further with submitting that form. Please check above mentioned URL's and goto the respective websites. Please check that, if there is anything needs to be done.

Below are the landing page URL's
http://goo.gl/IWH6g7
http://goo.gl/JY7SZQ

Kindly Advice.