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Understand Google's advertising policies, including ad approval status and account suspension
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Why my Google adwords account is suspended? PLEASE HELP

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I made a website (sportdata.gr) and so far I had a big problem with google not showing my website on search engines. I thought it's because it's new and it will get some time. Yesterday I made my first adwords acount to start with my first campaign for the website in order to use this way of promoting it. I used a promotional coupon of a 75euro value that was provided to me from my hosting company. Today I received an email telling me that my google adwords account was suspended! My website is with sports content and does not violate policies in any way. Why this is happening? And what can I do, please help!

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Marked as Best Answer.
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Accepted by rashu (Google Employee)
September 2015

Re: Why my Google adwords account is suspended? PLEASE HELP

Google Employee
# 7
Google Employee
Lazaros, I was informed that our Specialist contacted you over email and your issue has been resolved.

Let us know if anything else.


Thanks,
Rashmi

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Re: Why my Google adwords account is suspended? PLEASE HELP

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

There is another perosn who is having this exact problem in a nother post. She was able to get someone from Google to respond. I am going to post a link on the other post and see if I can get the same person to reach out and help out. Smiley Happy

Re: HELP. Your Google AdWords account has been suspended for violation of Google's Advertising Polic

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

I was going through the current discussions and found another person with the same problem. I am attaching th link to her post I was wondering if you could reach out and help her as well? https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/Why-my-Google-adwords-account-i...

Re: Why my Google adwords account is suspended? PLEASE HELP

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The email they sent you will say why they suspended your account.  Without telling us what the email says for reasoning, no one will be able to help you.

 

The email may not be specific, but it will tell you what policy they feel was violated and is the reason for the suspension. 

Re: Why my Google adwords account is suspended? PLEASE HELP

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

The email I got from Google is this:

 

Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team

 

also when I am in my adwords campaign management it sais

''Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified'' .   Down below the status of my keywords and everything else is eligible.

 

Re: Why my Google adwords account is suspended? PLEASE HELP

[ Edited ]
Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager

Hi Lazaros

 

Thanks for posting. Unfortunately, here on the forum users can't help to directly troubleshoot most of the poIicy questions. I've escalated your case to the AdWords Support team. Somebody will reach out to you, so, please, check your mailbox. 

 

Thanks,

Zee
G+
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Why my Google adwords account is suspended? PLEASE HELP

Google Employee
# 7
Google Employee
Lazaros, I was informed that our Specialist contacted you over email and your issue has been resolved.

Let us know if anything else.


Thanks,
Rashmi

Re: Why my Google adwords account is suspended? PLEASE HELP

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Please help check my Google Adwords account again ! My customer ID is 470-253-5675. The issue is "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified".

Thanks for your support !

Re: Why my Google adwords account is suspended? PLEASE HELP

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I sent feedback email in "Contact Us" item, but i haven't received the reply