AdWords
1.9K members online now
1.9K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Why is my site suspended? Google can't tell me.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are contracted to provide the online marketing complete with the Offical Hotel Website to around 400 hotels. We want to use AdWords but I am just about losing my mind dealing with Googles non-specific policies.

 

The latest problem I have is http://sekarnusavillasbali.com

 

After only 2 days Google suspended this site for "site violations" and provided links to a whole bunch of generic information that seemed to have nothing to do with this or any other site we operate.

 

The site doesnt use spam words, gateway pages, hiden redirects etc etc etc the list goes on... nothing!

 

So the email from Google says:

 

"If you believe there's been an error, we want to help. Contact us by visiting https://support.google.com/adwords/answer/8206?contact=1&hl=en&utm_source=policy&utm_medium=email&ut... (you'll see our available support channels and hours listed there)."

 

But when I contacted Google they looked at my site for 10 minutes and then said "sorry we can't tell you whats wrong with your site and we can't access the information as to why its suspended!" Say what? I thought you "want to help"?

 

The Google support staff then went on to say "just resubmit the site and see what happenes" but the Google help page says:

 

"Please do not submit your sites for review until you're sure that the violations are fixed. This is important because if your ads or sites are repeatedly disapproved for violating our advertising policies, your AdWords account could be suspended so that your ads would no longer run."

 

How can I be sure when Google is not sure? Google is telling me to do what there documentation tells me not to do after suspending a site for a reason they cant explain. If your getting dizzy then so am I.

 

We are operating the site for the hotel and they are expecting results. Please someone HELP ME!

 

1 Expert replyverified_user

Re: Why is my site suspended? Google can't tell me.

Google Employee
# 2
Google Employee

Hi Subicom,

 

Thanks for posting. Members of the public AdWords community do not have access to your private account information for your privacy and protection. The support team is the best team to fix your account issues. I will refer this team to our support team and on of our specialist will reach out to you via email. Be sure to check your spam box. 

Re: Why is my site suspended? Google can't tell me.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Shanea for escalating this to a SENIOR member of the Google adwords team who again sent me yet another generic letter telling me they are too busy to tell us why they are arbitrarily damaging our sites.
This is a mindless waste of time.

Re: Why is my site suspended? Google can't tell me.

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

 

No this has not been resolved and Google is not responding to my emails. We have turned off all our adds for all sites and are now reconsidering our stratergy.