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Understand Google's advertising policies, including ad approval status and account suspension
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Why is app extension disapproved?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi, 

 

I have set up app extensions so it could display "Download app" - Android mobile app is fine but iOS app is shown disapproved in Ad extensions - App extensions area. 

 

It doesn't explain why? 

 

Can anyone help?

1 Expert replyverified_user

Re: Why is app extension disapproved?

Google Employee
# 2
Google Employee

Hi Lianne,

 

It's possible that if you are using "iOS" in the ad text, you ad may be disapproved for trademark violation. Did you receive any message describing your Ad dissaproval? Could you also post the exact dissaproved ad for us to review? Thanks.

Re: Why is app extension disapproved?

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hi John,

 

Many thanks for getting back to me. Indeed it is using "iOS Download app" as the title however I didn't set iOS in the link text field - just "Download app"

 

No message was received?

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Re: Why is app extension disapproved?

Google Employee
# 4
Google Employee
Hi Lianne,

Sorry for delayed reply. In your screenshot, I see the iOS that was disapproved as you originally reported. Did you click in on the white bubble box to see if it gives a reason why your ad was disapproved? Please advise. Thanks.