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Understand Google's advertising policies, including ad approval status and account suspension
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Why is ITOK.NET still advertising.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Does it bother anyone else in the tech support industry that itok.net iyogi.com and fixnow.us 

Are not suspended or bothered when they violate all the same things that google is saying other tech companies are violating.

 

1 Expert replyverified_user

Re: Why is ITOK.NET still advertising.

Top Contributor
# 2
Top Contributor
Hello, Roger.

I cannot comment on reasons for suspensions for other companies, but I can tell you that the general rule is that if you feel a certain company is violating an AdWords policy you can contact Google and report it on this page: https://support.google.com/adwords/contact/aw_complaint

And if you point out the violation the AdWords team will take care of it.

On the other hand, if you feel that your website was incorrectly suspended, you can talk to the team and plead your case.

What doesn't work, though is saying that B should be suspended because I was suspended as well, or I should not be suspended because A also advertises.

Hope it helps.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
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Re: Why is ITOK.NET still advertising.

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Yes, Google disapproved the whole business type "Tech Support" and automatically suspended all the tech support companies accounts related to this business type... BUT WHY GOOGLE STILL NOT SUSPENDING itok.net iyogi.com and fixnow.us.... they belong the same business type... why they are not suspending them? Why they are still allowed to run???

Even Google is not letting us to run different business ads too!!!!!!!!!! Why???

Re: Why is ITOK.NET still advertising.

Top Contributor
# 4
Top Contributor
Please note that suspensions are performed on an account by account basis, it's not something that happens in bulk.

Therefore, if you feel that your website has been incorrectly suspended, please review the policies which were indicated as being broken and resubmit your website for review.

Alternately, if you feel that your competition is violating a policy, please report them (several times if you need to).

However, the "I'm innocent because the other guy did the same and was not punished" approach is not something that will get you anywhere, in my opinion.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Why is ITOK.NET still advertising.

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Mr. AdWiser,

It has happened in bulk for tech support industry.... Ok.. even being a contributor you should know that. Currently you can find lots of posts for the same here in the community. They started suspending the accounts randomly from beginning of Oct 13 or bit before. Even they did not notify any advertiser if their website is not complying or violating any policy. And they never told any tech support advertiser the correct answer... exact reason for the suspension and solution for that... except they just mentioned the so-called user safety policy and did not explain where is the actually problem coming.

And now they are not allowing us to make a new account for the same business OR a different one. BUT they are allowing a few onus as the author of this post has mentioned ITOK.NET IYOGI.COM AND FIXNOW.US.... many people has had complain about them (specially Iyogi.com and Fixnow.us) to Google by submitting the complain form but still they are running. You may check there is no tech support merchant able to run ads except these few onus.... when they even use the phone number and brand names in the ad and violate the policy.

And we are not saying "I'm innocent because the other guy did the same and was not punished"... BUT WE TRIED OUR BEST TO FOLLOW GOOGLE'S POLICIES AND UPDATES EVERYTIME.... by putting clear disclaimer, pricing, policies, removing phone number from ads etc. So I suggest you to keep your this type of opinion with you please. We are suffered and very dis-appointed. Well you can't understand the pain of losing your running business. So when you don't have anything to say.... JUST KEEP QUITE!!!! Or research on that first and give your opinion. Hope you understand where I am coming from!!! And I am writing this on behalf of all the tech support advertisers here.... everyone has the same feeling like I.

Re: Why is ITOK.NET still advertising.

Top Contributor
# 6
Top Contributor
Mr. Mohd,

You are right, at least in part. I did not yet lose my business so in this respect I do not have first hand experience. That does not mean I cannot be sorry for those who did. I am sorry.

As far as suspensions go though, I believe I did read quite a lot of cases on the AdWords forum, this version and even two versions before. In some cases, both myself and my fellow forum members have managed to advise some advertisers to take the necessary steps to bring their websites into compliance.

I have also reported some advertisers who violated AdWords policies and, after a certain period of time, they were suspended, which means that my claims, and the claims of other possible reporters, were right.

I am not a Google engineer, but I did talk with some of them, and to my knowledge, there is no such thing as bulk suspension. I find it hard to believe that something like a database query is performed in order to suspend, at the same time, 10, 100 or 1000 advertisers. Yes, many were suspended around the same time. That does not mean though that those websites were not evaluated, each and every one of them. In short, I do not believe that something like "update advertisers set status = 'suspended' where industry='tech support' and privileged='false'" happens.

Having said that, I still say that:

- if your goal is to get your business back with AdWords you should get back in touch with support and work on getting your site back
- if, however, your goal is to get your competition suspended, I suggest you find the policy they're violating and report them

Posting this issue here, on this forum is not going to solve any of the above two goals.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Why is ITOK.NET still advertising.

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆
Hello Mr. AdWiser,

They always deny to un-suspend the account or don't let us create a new account even for a different business... and it is happening with every tech support advertiser. Hope you would like to read their current reply on my email request I sent to them regarding creating a new account-

""Hi Saqib,

Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.

Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation.

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary.""

Even they never talk about the actual problem because they themselves don't know where is the problem... Believe me they are just instruct to suspend all the tech support accounts except 3-4 and they have done that now they are not letting anyone create new account. My concern wasn't like any robot, software or query is suspending the accounts... they are manually finding and suspending the tech support account. And when I call to Google Support or get a reply over the phone they frankly state that the tech support business is no more allowed to advertise, its BAN!!!!

So talking with any of the Google Support representative is not working anyway. This is where frustration comes from.

We agree our website may be violating any of the Google Policy and we are more than happy to rectify that.... but at least they should tell properly where is the problem and what we need to make changes. But they never tell that clearly. By reading the post we tried to make possible changes in our website and re-submitted for review but they called and declared that the tech support business is not allowed anymore.

Well thank you for your time and support here. At least we can discuss these things here because in Google Support there is nobody to listen us.

Mohd. SAQIB

Re: Why is ITOK.NET still advertising.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Current Itok ad running on google for keyowrds gmail help, gmail problems and email problems.
Itok.net using trademark names even in the ad copy and still not suspended even after multiple people have reported this.

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