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Understand Google's advertising policies, including ad approval status and account suspension
Guide Me

Why did my AdWords Account get suspended and how do I fix it?

Google Employee
# 1
Google Employee

The aim of this post is to help you understand the reason for your account being suspended and guide you to the resources available on the Google Adwords Help Center to fix your account.


Understanding the reason for account suspension:

To identify the reason for your account being suspended:

1. Log in to and go to the campaign tab of your Adwords account

2. a) If you see the following message


This means that your account or a related account has been found to be in violation of Google’s Advertising Policies. You can find more information about Google’s Advertising policies here.


2 b) If you see the following message,


This happens when we were unable to verify your billing information. You can read more about this here.


3. If you have fixed the reason which caused the account suspension(as mentioned in point 2), you can request Google to re-review your account. To do so, please fill out this form. Please make sure to fill in the details as accurately as possible, and a specialist will review your case and take necessary action within 1-3 days.

If you have further questions please post your question in the policy forum and a Top Contributor/member of the community will try to address your issue.  You can also contact us via our various support channels.

2 Expert replyverified_user

Re: Why did my AdWords Account get suspended and how do I fix it?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Thanks joshuasingh!


It's been most frequently asked question at community these days. Thanks for providing simple and clear solutions for this.



Anand Vishwakarma

Why did my AdWords Account get suspended and how do I fix it?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

My account was suspended due to policy violation. I received an email stating that the decision was final and the account will not be re-instated. I suspect they have determined some kind of misrepresentation, based on the language from the email. I fixed a couple of issues and asked for a review and the answer was the same. I had a copyright at the bottom stating 2015-2017, which is the years that website was in dev. and semi operational mode, which now says 2017. Also I did not have a contact us page and I added that section to my website. I am also using pretty similar language for my Privacy page from an old partner site and I am not sure if that could be viewed as a copyright issue. Other than that I have stock images I am using that I found online. Anyway I am just guessing as to what the issue is, since I haven't received any helpful feedback. If you have any comment or suggestion I will greatly appreciate it.

Why did my AdWords Account get suspended and how do I fix it?

Top Contributor
# 4
Top Contributor

This thread has been closed to new replies.

If you have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.

To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.

Thank you.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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