AdWords
3K members online now
3K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Why did google suspend my adwords account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Why did google suspend my adwords account without any notification? I am new to the google adwords and I really don't understand that why did they just suppend my account out of no where. And what's gonna happened to the balance in my account? From my point of view they should at least warn me even if I violate their poilcy. I just start the campaign 5 days ago and now its suspended and I got nothing in return.

1 Expert replyverified_user

Re: Why did google suspend my adwords account

Top Contributor
# 2
Top Contributor
Hi there;
What text is shown ion the red strip when you log into the account?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why did google suspend my adwords account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
<<Your Google AdWords account has been suspended for violation of Google's Advertising Policies in this or a related account. Learn more!>>

This is what it shown on the ion red strip. I send google a re-activation message. And it said the same thing. Then I asked for the refund and never got a reply or a call like they said they would.

Re: Why did google suspend my adwords account

Top Contributor
# 4
Top Contributor
Please share your website URL;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why did google suspend my adwords account

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
My website is www.vivotype.com

Re: Why did google suspend my adwords account

Top Contributor
# 6
Top Contributor

Hello again;

You must FULLY comply with the software principle section of the Policy;
https://support.google.com/adwordspolicy/answer/50423?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why did google suspend my adwords account

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thank you for you information MosheTLV. I just checked that my website is missing a physical contact address and a End User Lincese Agreement. So does it means that after I fixed that two things in my web site I could re-apply for the re-activitation?

Re: Why did google suspend my adwords account

Top Contributor
# 8
Top Contributor
Correct;
Once the site is fixed you can resubmit it.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why did google suspend my adwords account

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I have changed the website according to the policy and got the same automate reply from the system that my account is still violating the policy and been suspended. So I don't understand in which part of my website is violating the policy and how should I correct it. At least Google should have point it out or mention it clearly.

The following is the automate email detail>

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

As mentioned in our previous email, you've submitted ads that violate our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. For more information about suspended accounts, please see http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=164786

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder. To learn more about AdWords policies, including our suspension policies, you can review our advertising policies at http://support.google.com/adwordspolicy?hl=en

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of the above requirements and want to make an appeal, please fill out the following form: http://support.google.com/adwords/bin/request.py?contact_type=policy_suspended

Please be aware that we can't process your request unless our policy guidelines and terms and conditions are met.

We appreciate your cooperation.

Sincerely,
The Google AdWords Team

Could you point me out the direction please? Thank you

Re: Why did google suspend my adwords account

Top Contributor
# 10
Top Contributor

Hello;
Well.... The email says: "you've submitted ads that violate our AdWords policies in this or a related account."
This usually means repeated violations by the advertiser.

We can't help further; Sorry!

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’