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Understand Google's advertising policies, including ad approval status and account suspension
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Why can't I speak to one of your guys on live chat

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to get hold of someone to help me with my account suspension but I can't get hold of anyone.

 

How do I get someone to help me to resolve my issue?

 

Re: Why can't I speak to one of your guys on live chat

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Mathys R

I just checked Live chat and it seems to be working fine.

You could retry or try an alternative method below

https://support.google.com/adwords/answer/8206?hl=en-GB

All the best

James

Re: Why can't I speak to one of your guys on live chat

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Should there be a popup that comes up?
I am seeing nothing and my browser setting are not blocking anything. Smiley Sad
Is there someone I can mail regarding the situation?

Re: Why can't I speak to one of your guys on live chat

Participant ✭ ☆ ☆
# 4
Participant ✭ ☆ ☆
Hey Mathys

Im using chrome if that helps?

If you would like to email, there should be an email option on the link previously sent.

Hope you can be resolved soon

All the best

James

Re: Why can't I speak to one of your guys on live chat

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks James,

I have mailed to that email, will have to wait for response.
How long does it normally take?

Is there any other reason why live chat might be blocked?