Why are we still suspended?
I hope somebody can help with this.
We are a software company and we develop, sell and support our own product for which we have a website. We offer a free trial of our product and we use AdWords as part of our marketing strategy. Nothing unusual about any of that.
On April 23rd 2015 we received an email telling us our AdWords account had been suspended for being in breach of new policies regarding free desktop software. We phoned Google and asked what we were doing wrong and what we needed to do to get our suspension lifted. Their first suggestion was to add a link to our EULA and uninstall information to our downloads page, which we did within minutes. No change. More emails, more phone calls, but nobody at Google could tell us where we were going wrong and just kept sending us their list of policies we need to abide by. So we went though all the policies one by one and removed the link to the screen share application we used for support, we removed blog posts, links and tags we thought might be somehow wrong, we changed the wording on our landing page and in our adverts. Also we pointed out to Google that the copyright notices on every page of our website, in our EULA and in the certificate used to sign the installer are all in the name of our company. Google downloaded the installer at least twice and we filled in a form several times stating that we are the authoritative publisher of our own software and our website is the authoritative download site and yet still Google say they cannot verify that. And now the people in Ireland are saying they can't escalate this and are unable to help any further and we need to wait for "specialists" to verify our site. This has now been going on for nearly 5 weeks and we are getting no support from Google. All we want to do is market our entirely legitimate software. Any advice?
Re: Why are we still suspended?[ Edited ]
May 2015 - last edited May 2015
Do not attempt to open a new account - it will instantly be suspended as well..
Can You share the website URL?
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Re: Why are we still suspended?