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Why Would hans.barcodestalk.cn.com be suspended?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The AdWords account associated with http://hans.barcodestalk.cn.com/ was suspended. I've gone over Google's AdWords policies and I cannot find the reason for this.

 

Also, it was suspended before any ads went live. As far as I know, we did not receive any emails explaining why it was suspended or any warnings.

 

Is the website OK?

 

Should I try to sign up an account again?

 

The site is already being promoted on Baidu and has never had any problems, even though Baidu is generally a lot more strict than Google.

1 Expert replyverified_user

Re: Why Would hans.barcodestalk.cn.com be suspended?

Top Contributor
# 2
Top Contributor

Hello Tait;

Can we see an English version (of the website)?

What was said in the suspension email you received from Google upon suspension?

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Why Would hans.barcodestalk.cn.com be suspended?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for checking MosheTLV. Smiley Happy

 

The English site, http://www.barcodestalk.com/, is very similar and hasn't been suspended.

 

Oh, and I ran a free online Malware checker on barcodestalk.cn.com too, and it said the site was clean.

 

The email said:

 

"Subject: Your AdWords Account: Account Suspended




This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at  https://adwords.google.com/support/bin/request.py.



Dear AdWords Advertiser,

It has come to our attention that your Google AdWords account does not comply with our Terms of Service and Advertising Policies.  As a result, your account and any related accounts have been suspended, and your ads will no longer run on Google.  Please be aware that you are prohibited from possessing or creating any other AdWords accounts, both now and in the future.  For more information on AdWords suspension policies visit this link: http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_US

If you have a prepaid balance remaining in your account, you can request a refund at any time, by following the instructions at http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_US.

If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team"

Re: site in English OK while site under top level domain .cn.com suspended

[ Edited ]
Top Contributor
# 4
Top Contributor

Hello again Tait;

I'm suspecting it has to do with the site's Top level domain .cn.com

 

I am referring this thread to Google to recheck by a Policy specialist.

 

-Moshe

 

 

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: site in English OK while site under top level domain .cn.com suspended

Zee Community Manager
Community Manager
# 5
Zee Community Manager
Community Manager
Hi Tait,

Your case was escalated to the AdWords support team. Somebody will reach out to you via email.

Best,
Zee
G+

Re: site in English OK while site under top level domain .cn.com suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thanks guys. Google Support emailed me and said that there actually shouldn't have been a suspension and that we can use AdWords now.

Re: site in English OK while site under top level domain .cn.com suspended

Zee Community Manager
Community Manager
# 7
Zee Community Manager
Community Manager
Thanks, Tait, for posting back. I'm glad it all worked out well.

Best of luck,
Zee
G+