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Understand Google's advertising policies, including ad approval status and account suspension
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Why Google Suspended Accounts Easily ?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello friends , i am new to Adwords and as i read on other suspended account owners here , i also need to create this post to get help from Adwords team . 


I created ad to promote my website , it result as my account suspended directly . Strange part is , first i got email about my account suspended , soon i got another email that my ad can not be approved because " Site not work" . This is not true because i use my website daily . Lets accept it is not work , how can it result my whole adwords account got suspended ? My ad even did not started to promote . I added 20 USD balance , it is still 20 usd . No click , no impression . Nothing happened . Just my account suspended . This is really annoying . I am new to Adwords , i need Google help me instead of suspend my account directly . Whatever i wrote to support them , they just send me same answer . Can anybody understand first user's problems on Adwords ? Why nobody help us ?

1 Expert replyverified_user

Re: Why Google Suspended Accounts Easily ?

Top Contributor
# 2
Top Contributor

Hi Bilal,


I can understand the frustration you are having. Is it possible to share the email you received from Adwords support for suspension removing all personal info from there?



Re: Why Google Suspended Accounts Easily ?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Pankaj

I am adding emails received by order . As you can see on dates , there is no possibility i can fix any error . First my adwords account suspended , then i got email about my ads is not acceptable because site not working . My website is working because everyday i use it to look visitor statistics in wordpress admin panel , several times a day . My ad approved , published , many days passed , no clicks , no impression . And Result with emails below . I tried to add my website's ad because Google did not accept my first ad try in 17 December 2013 . It was a kind of landing page which redirect user to clickbank product after answering 2-3 quiz question . It is okay , as i mentioned above , my first ad did not got accepted . So i tried to promote my own website . I think because of my both ad link include my website domain , Google suspended my account completly . But i got my last ad approved first , it was active for a few days , the ad status was Eligible


Please help me about my situation , this is my first adwords experience . And i want to use adwords as respecting it is rules . If i did something wrong , it is because i am new . Thank you for your interest and support to us




26 december 2013 - 13:16

Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:

Customer ID: 2214699232

To learn more about AdWords suspension policies, please visit

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at

This message was sent from a notification-only email address that doesn't accept incoming email. Please do not reply to this message. If you'd like to reach us, you can contact us through the methods described at

The Google AdWords Team


27 December 2013 - 12:48


Customer ID: 221-469-9232


We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

     Display URL:

     Policy issue: Site not working
     Details & instructions:

2. Resubmit your site to us, following the instructions in the link above. If your site complies with our policies, we can approve it to start running again.

Repeated violations of our advertising policies could result in a suspension of your AdWords account, so it's important to address any issues as soon as possible by reviewing our policies. To learn more about AdWords suspension policies, please visit

The Google AdWords Team

Please do not reply directly to this message, as it was sent from a notification-only email address that doesn't accept incoming email. Instead, please contact us at (you'll see our available support channels and hours listed there).

Unsubscribe from policy-related emails for the account associated with at link expires in 30 days).

Google Ireland Ltd.
Gordon House, Barrow Street
Dublin 4, Ireland

Registered in Dublin, Ireland | Registration Number: 368047


Re: Why Google Suspended Accounts Easily ?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I'm impressed you actually got a specific reason. I got exactly the same first email without warning and when I asked for clarification they sent me the same email again (not very helpful)

Ironically enough when I clicked on the link to learn more about account suspension policies, well you can see for yourself what happened

Re: Why Google Suspended Accounts Easily ?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I hope Google help us about how to use adwords efficiently , i am newbie , i never have any experience about advertising in google , 1 ad is declined , okay i understood , and 1 ad got accepted , showed status as Eligible , but soon , even did not get any impression or click , everything 0 , my account suspended without warning . Please , one of customer support help me here . This is really a common problem for users who are new to advertise on Google .