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Understand Google's advertising policies, including ad approval status and account suspension
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Why Advert is suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are very confused as to why our website (www.theytweetforyou.com) keeps getting suspended and would be grateful for any help and advice that can be provided.

 

We have been through the Advertising Policies (https://support.google.com/adwordspolicy/topic/1626336?utm_source=awhc_to_policyhc&utm_medium=policy...) from Google and confident that the changes made will make our ads eligible.

 

AdWords policies

Our advert and landing website contains no Prohibited content; Prohibited Practices or Prohibited Practices.

 

Abuse of the ad network

The advert and our service does not contain any ‘Malicious or unwanted software; the content is of high value and advertising a fully featured service, and we are not marketing to ‘gain an unfair advantage’ or to ‘game the Google Network’.

 

Our advert and service does not contain any:

Adult-Oriented Content

Alcoholic beverages

Copyrighted content

Counterfeit goods

Dangerous products or services

Gambling-related content

Healthcare and medicines

Misrepresentation of self, product or service

Offensive or inappropriate content

Products or services that enable dishonest behaviour

 

Political Content

Our service promotes political content but freely available information on social media platforms and does not favour any particular political party and is completely impartial as a service. Our service has excluded the following countries from viewing our advert:

 

Brazil

China

Indonesia

Japan

Korea

Vietnam

 

Our service does not collect any sensitive information such as credit card information within using SSL security.

 

Our company will never sell or ‘Misuse personal information’ or carry our ‘Irresponsible data collection & use’.

 

As above, we would be grateful for any help and advice that can be provided.

 

They Tweet For You

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Why Advert is suspended

Top Contributor
# 9
Top Contributor

My opinion: This site is in violation;

The business model in not clear, the content should be checked, and I am not  sure (as you are) about  (fully) complying  with Twiiter's proprietary (as for the content).

 

A " meticulous", careful and a (much) deeper check of the site is required - which is way beyond our scope here;

I am sorry I can't be more helpful.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Why Advert is suspended

Top Contributor
# 2
Top Contributor

Hi @They Tweet F;

There could be a number of issues....

But instead of speculating; what did Google mention as violating in the suspension email received?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why Advert is suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Firstly, many thanks for your very kind help. It is very much appreciated. We received the following email from Google around an hour ago:

Hello AdWords Advertiser,

We wanted to alert you that one or more of your ads or keywords have been disapproved. Unfortunately, we won't be able to show your ads on Google, our search partners or on Display Network placements until you edit your ads or keywords to make them compliant with our policies.

If this is an error, we want to get your ads back up and running as quickly as possible, and your Google team is here to help. Below you'll find the reason why your ads or keywords have been disapproved. At the end of this email, you'll find a Problem Report that includes details about which ads or keywords have been disapproved and what you can do to fix them (if possible).

====================
Disapproval Reason
====================
Site Policy: We've determined that your site doesn't comply with our site policies. Because of this, any ads promoting this site have been disapproved.

For more information about suspended sites, please see:
http://adwords.google.com/support/aw/bin/answer.py?hl=en_GB&answer=190447&utm_source=google&utm_medi...
--------------------

Repeated violations of our Advertising Policies may result in a suspension of your AdWords account, so it's important to address any issues as soon as possible by reviewing our policies. You can review our Advertising Policies at: http://support.google.com/adwordspolicy?utm_source=google&utm_medium=cm&utm_campaign=awpv.

This message was sent from a notification-only email address that doesn't accept incoming email. If you have questions about our policies, please contact us through the AdWords Help Centre at http://support.google.com/adwords/bin/request.py?contact_type=approvals&utm_source=google&utm_medium...

Yours sincerely,
The Google AdWords Team


====================
Problem Report
====================
AdWords account number: ***

----------------------------------------------
Campaign: 'USA Campaign,' Ad Group: 'Ad Group #1'
----------------------------------------------

Ad Text:

They Tweet For You
Connect. Showcase. Share
Showcase your tweets & campaigns
www.theytweetforyou.com

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~
Ad Text:

They Tweet For You
Connect. Showcase. Share
Showcase your tweets & campaigns
www.theytweetforyou.com

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of the policy that was violated, the site that's in violation and a link that points you to more information about that policy and how to fix the issue.

If you have questions about why your site was suspended or would like to request a re-review of your site, please contact us at:
https://adwords.google.com/support/aw/bin/request.py?contact_type=site_policy&hl=en_GB

After your website has been re-enabled, you can then resubmit your ad for review by editing and saving your ad.

-----------------------------------------

Re: Why Advert is suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

We have unfortunately not recived any other information, despite going through the Google adverts policies in full and listing how our site should comply with all of the rules. The content of our site is visible to see and to gather whether it is in violation of any rules. We are not sure what would cause a violation.

Many thanks in advance again for any help,

Re: Why Advert is suspended

Top Contributor
# 5
Top Contributor

Hello again;

First, please edit your post and remove your account ID. (This  a public forum. You don't want your personal info indexed by the crawlers - do you?)
Secondly; this is a generic email  sent by Google. Meaning: there is probably more than one violation,,,,

The first question asked: do you comply with  Twitter's trade name  and content policy?? (I understand that you serve as an aggregator of content posted on twitter.)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why Advert is suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you for that advice. We have now removed the I'd number.
Is there a way or option in the dashboard panel that shows why else the site may be suspended? The only flashing notification we have relates to a 'updated urls' issue. Could this case the suspension? We can uplaod a screenshot of this issue if that would help.

Our understanding is that there should be no violations of Twitters trade name and our T&C make clear that we have no association with Twitter and the site is simply functioning to promote the social media activity of politicians.

Re: Why Advert is suspended

Top Contributor
# 7
Top Contributor

If Google does not mention the section violated in the suspension email - this usually means that there are multiple violations. Google does not disclose them.

What is your business model? (I.e. how does this site make money?)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Why Advert is suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Many thanks.

We can confirm that the site will intend to make money and through signup and offering different marketing packages. Does that generally make a difference? Could it be the 'political content' policy that is causing the most issues? In which case, we suspect that it will not be possible for us to use Google Adwords which would be a shame.
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Why Advert is suspended

Top Contributor
# 9
Top Contributor

My opinion: This site is in violation;

The business model in not clear, the content should be checked, and I am not  sure (as you are) about  (fully) complying  with Twiiter's proprietary (as for the content).

 

A " meticulous", careful and a (much) deeper check of the site is required - which is way beyond our scope here;

I am sorry I can't be more helpful.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’