AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Website Suspended - Not sure why + unable to re-submit for review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Afternoon Everyone,

 

First timer on adWords - tried to submit an ad and immediately got a "Site Suspended" notice. Didnt get an email explaining why however i did get through to customer service and they mentioned they were worried about trademark use and asked me to add a disclaimer to the site stating the site is not affiliated with Apple.

 

I've added the disclaimer and also gone ahead and taken out any images or text that could be seen as a trademark infringement. Looking through the posts here i also updated the privacy policies and TOS.

 

I'm unable to submit the form to request a re-submit of my site (it fails telling me to "please try reformatting" my email address). Can anyone help? The website is at www.itunes-gift-cards.com. I'm also attaching an image of the re-review form i'm trying to submit and is failing.

 

Any feedback on what to do with the site and how to get it resubmitted more than appreciated.

 

Thanks!!!

adwords resubmit

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Jad H
September 2015

Re: Website Suspended - Not sure why + unable to re-submit for review

Top Contributor
# 2
Top Contributor
Hi,

2 simple workarounds you might try:

1. Try a different email address, particularly a domain one (same as your site)
2. Try a different browser

Any luck?
Jack Porter-Smith
Jack's G+

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Jad H
September 2015

Re: Website Suspended - Not sure why + unable to re-submit for review

Top Contributor
# 2
Top Contributor
Hi,

2 simple workarounds you might try:

1. Try a different email address, particularly a domain one (same as your site)
2. Try a different browser

Any luck?
Jack Porter-Smith
Jack's G+

Re: Website Suspended - Not sure why + unable to re-submit for review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

That was it - i tried again using Chrome and the email address at the destination domain not my personal domain and it seemed to work. I think the issue was using an email address that wasnt tied to the domain in question. I had previously tried Chrome with my personal email and it didnt work.

 

thanks again for the help! Site submitted for review.

 

all the best,

Re: Website Suspended - Not sure why + unable to re-submit for review

Top Contributor
# 4
Top Contributor
you are welcome, glad you got it sorted, and good luck!
Jack Porter-Smith
Jack's G+