AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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WHY? Site suspended due to Policy violation: Malicious or Unwanted Software

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've been using adwords on my site for 10 years now I get this: Policy violation: Malicious or Unwanted Software

Why? Ive done nothing but change my sale dates for years?!?

I do not sell, offer or give away any kind of software, much less "Malicious or Unwanted Software"! Ive looked at my server side and see nothing hacked or added I recognize.

 Display URL: www.12oclockhightv.com

 

Yes, I've read the terms and policies link and I'm at a loss...

Is this because Duda.com?

Help.

1 Expert replyverified_user

WHY? Site suspended due to Policy violation: Malicious or Unwanted Software

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

you received an email from them pointing to malicious links fix them first. Then resubmit your campaign.

And wait for adwords team to approve your account.

 

Same thing happened last year but dont get any solutions from adwords. They send me an email which points to malicious links on my website. We fixed those links and tried again to review the campaign. Then adwords suspended our account forever interms of repeated violation of policies.

 

 

WHY? Site suspended due to Policy violation: Malicious or Unwanted Software

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

This is a tough one.  Hopefully you contacted AdWords and got the right answer.

 

From my perch, I would guess its because you may distribute software downloads to play the digital movies on people's ipod, etc.  If you distribute software downloads and you are not the official source of the software, then you can go down for this violation. 

 

Again, this is only an observation, but seems like only the policy team can give you the real answer here.

WHY? Site suspended due to Policy violation: Malicious or Unwanted Software

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hmmm. Ok I could see that but:

1- Its not software, theyre files to be viewed; documents (video files). The "video viewing software" is built into the viewing device, in this case, the iPhone etc. There is nothing "downloaded" with this product.

2- The files to be watched are included on DVDs not to be downloaded. They are an option viewing experience for the buyer.

 

WHY? Site suspended due to Policy violation: Malicious or Unwanted Software

Top Contributor
# 5
Top Contributor

google may reexamine an ad-account, website, or business, at any time.

generally, the related policies also apply
to any and all links to other websites --
and google's assessment of those other sites.

additionally, sites with pages, that in some basic way, contain links to other
websites, especially without being overtly transparent about where users

are being sent, may encounter additional scrutiny.

 

also, if there were multiple emails from google, be

certain to check the original suspension email details.

regardless, if all issues have been fixed, or the suspension assessment
by google was applied inadvertently, improperly, or in error, then simply

contact google directly for a re-review.

note that google limits the number of re-reviews --
if there are too many re-review requests, or the
re-review results in the same similar assessment,
then the suspension may be flagged as permanent
by the policy-teams.

that said, this is mainly a peer-to-peer forum --
google is the final arbiter of all their policies.