AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
1.9K members online now
1.9K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Violation of Google's Advertising Policies ??

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My long standing Adwords account been suspended!

 

This message is blazened across my account:

 

Your Google AdWords account has been suspended for violation of Google's Advertising Policies

 

I was not even running an Ad at the time, as it was awaiting acceptance. Even if the Ad I was asking to be approved violated some hiddden rule, surely just preventing the Ad from running until you explained why would be far better?

 

This is quite a severe sentence, especially without prior warning for an error which is completely unknown to me.

 

How could I possibly avoid whatever this grave error is without knowing WHAT IT IS?

 

I know Google believes it rules the world, but it would be nice if you could just explain...

 

Please don't just advise I read through thousands of pages of Ruels & Regulations that do not make anyone any wiser because they are so vague.

 

thank you

 

Shaun - assetsurge@gmail.com

4 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Violation of Google's Advertising Policies ??

Top Contributor
# 12
Top Contributor

Hi Shaun, there is a very good reason why Google does not disclose all the reasons for account suspensions.  It's not evil, nor malicious, just entirely logical but it's also something we're not going to discuss on a public forum, which in itself is a clue.

 

How are you supposed to avoid suspension?  By reading the policies and making sure you're in compliance with them.  While Google won't reveal the reason for your suspension, the published policies are complete therefore the reason for your suspension is within those policies somewhere.

 

I think in this case it's pretty clear that one probable reason for suspension would be the Parked Domain policy.  The details on this page include an example of a "Not Acceptable" URL:

"Parked domain sites where the domain name resolves to a webpage displaying only advertising listings and links"

 

Which I think is a pretty good description of your domain.

 

I'm getting confused over what you've said in your earlier posts.  You've said your Ads "never ran", yet you also say they had an "Eligible" status (which means they were active).

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

View solution in original post

Re: Violation of Google's Advertising Policies ??

Top Contributor
# 2
Top Contributor

Hi Assetsurge,

 

Welcome to the community..!

 

It is difficult to tell about which policy is violated without viewing your website.

 

Is it possible to share your website URL here?

Re: Violation of Google's Advertising Policies ??

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

 

I guess that's the point...Google should be more specific

when they suspend accounts, at least pointing to the

exact policy in question.

 

Our Ads were not running for so long that I actually let

the domain run out and deleted the Website altogether

because without traffic, a website is next to useless.

 

It was a simple WP installation that sold our own

brand of natural moisturisers and face creams etc...

 

All of the products were legally certified for sale

worldwide, the site had links for all the TOS,

Privacy Policy and contact details etc...clearly

visible to the visitor.

 

We had no complaints from Google about the site,

however, our Ads never ran, although for a very long

time they were 'eligible' with no errors showing.

 

I adjusted all of the keyword bids individually to get

page 1 and even setup the Automatic bid system

to allow Google to adjust this for us if necesary.

 

We got a message on a regular basis telling us

this feature had been run with no changes to the

bids.

 

We had enough funds in the account to run the

test campaign.

 

We are at a complete loss as to why our Adwords

account should be suspended after so many years

without problems and a number of successful

campaigns!

 

Is there anyway we can find out the reason behind

this?

 

I'm sure even the mighty Google can make errors

in judgement!

 

thanks

 

Shaun

Re: Violation of Google's Advertising Policies ??

Top Contributor
# 4
Top Contributor

Hello

Google does not disclose the reason for  a suspension. Please share your website URL and we'll try to figure.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Violation of Google's Advertising Policies ??

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

So why does Google NOT disclose the reason for a suspension ?

If we are NOT told the reason, how can anyone avoid this?

 

I've checked my Godaddy account and see that the domain

is still listed but the DNS points to a now defunct Hostgator

account that has been cancelled and closed.

 

As I said the website in question no longer exists due to

a lack of Google traffic.

 

The domain is: NaturalBeautySolutions.co.uk

 

Note: When someone closes their account with Hostgator,

Hostgator automatically display a very misleading message:

 

Account Suspended!

 

This just means that the customer no longer wants

to pay for their Hosting and has allowed it to elapse.

 

The contents of the website has nothing to do with

Google if they are not providing advertising.

 

If they do not want someone to promote a particular

site they should simply not allow the Ad to run until

the site meets their exacting demands.

 

What I don't understand is why they would 'Suspend'

a long standing account for no apparent reason and

feel they do not owe a long standing & loyal customer

some kind of verifiable explanation.

 

If they continue to abuse their current position they will

start to lose their market share to Facebook, which is

where all X Google advertisers are already shifting their

focus.

 

thanks

 

Shaun

Re: Violation of Google's Advertising Policies ??

Top Contributor
# 6
Top Contributor

Hello again;

Google wants you to read the policy before starting to advertise, and that the site owner verifies compliance. If a site owner did not read the policy, and did not verify compliance, Google could suspend, instantly;

 

In Google's view - it is not obligated to warn about site Policy violation. (It does warn, though, about ad policy violations). Google sees the site owner as responsible to actively verify compliance.

 

You could argue if that is the proper procedure / process/ SOP.....but, that is the way Google works /operators as to Policy issues.

 

The link you provided is broken...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Violation of Google's Advertising Policies ??

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I have been advertising with Google Adwords for about

10 years with NO problems and certainly no warnings

regarding Advertising Policies have ever been given.

 

You're right, in 'Googles' view they can do as they please,

however they should consider the customers who have

made them as powerful and wealthy as they are today.

 

I'm not surprised the link is broken, as I have already

stated, the site has been down for some time, long

before the supposed policy violation took place.

 

I guess that is my main question, how could I have broken

the Advertising Policy if there is NO site and NO Ads

running?

 

It just doesn't make any sense, surely a policy can not

be contravened by Ads that have NEVER been run pointing

to a non-existant website...! (lol)

 

If anyone from Google can make make any sense of this I

would be grateful for their input...

 

thanks

 

Shaun

 

Re: Violation of Google's Advertising Policies ??

Follower ✭ ✭ ☆
# 8
Follower ✭ ✭ ☆

Hello, Shawn:

 

You will probably NOT hear anything back from the Google employees who lurk here, most notably Zee and Mini.  

 

Google's vision of "Customer Service" is to do NOTHING, hoping that YOU'LL figure it out.  If not, then you're not worth their time.

 

Even if Zee or Mini (Google has exiled them to this board) deigns to reply, they'll say they do something, then they'll do the exact opposite.  Don't believe me?  Just check the other postings on this board.  It's FULL of people who've gotten no reply.  

 

It really is a sweet job -- get a salary and benefits from Google, and pretend to work.  Sweet!

Re: Violation of Google's Advertising Policies ??

Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆
"So why does Google NOT disclose the reason for a suspension ?"

That's a really good question and all roads will lead you to hypocrisy at it's finest. Google is all about promoting free speech and stopping internet censorship, yet they promote this type of behavior by not disclosing information related to account suspensions. It's very odd to be honest with you. We've been fighting with these guys for going 5 months now and still have not been able to get answers we are looking for due to censorship.

We wish you the best of luck with your battle. Hopefully you will get the answers you are looking for but please do not hold your breathe. Just keep pursing Adwords Support team until you are satisfied.

Re: Violation of Google's Advertising Policies ??

Top Contributor
# 10
Top Contributor

Hi Shaun,

 

Here is where things get cloudy for me:

 

"It just doesn't make any sense, surely a policy can not be contravened by Ads that have NEVER been run pointing
to a non-existant website...! (lol)"

 

Actually, the second you put a domain into your account (create an ad that points to a domain), ad paused or not, the domain is checked and reviewed for numerous reasons, including policy issues.  The biggest one being that at a moments notice, you could turn those ads on and they could be potentially running.

 

I'm not sure of the exact timeline of events here but your site is now gone, not sure how you could potentially fix that now.  Other than setting up on a new host and get a site back up and running.  It doesn't really seem like that is what you want to do so I'm not sure what else to suggest.

 

-Tom

 

 

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’