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Understand Google's advertising policies, including ad approval status and account suspension
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Violation Untrustworthy Promotions - Google Merchant Center

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,


Our Google Merchant Center has been suspended and the reason listed is Untrustworthy Promotions.
I've been disclosed everything and work transparently on my website http://bit.ly/2d9nvmW

I read https://support.google.com/adwordspolicy/answer/6020955?hl=en but didn't find anything which violates this policy

 

Can anyone help me?



Google Email

 

Dear Google Shopping Merchant, We've reviewed your Google Merchant Center account (ID: xxxx), and found policy violations. Your Merchant Center account has been suspended, and your products no longer appear on Google Shopping. Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended. -- Policy violations to fix Your Merchant Center account (ID: xxxx) is in violation of the following policies: UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT) The online shopping experience offered through your website was considered unsatisfactory for Google Shopping users at this time. In determining whether a merchant or site is untrustworthy we may review information from multiple sources including your website, product listings, accounts and 3rd-party sources. Due to the sensitive nature of the review we are unable to provide further details. Finally, we encourage you to build a track record of good customer service. If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting https://goo.gl/sMaEgy Sincerely, The Google Shopping Team -------------- Don't reply directly to this message. It was sent from a notification-only email address that doesn't accept incoming email. Instead, use the contact link included above.

1 Expert replyverified_user

Untrustworthy Promotions - Merchant Center Account Suspended

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hi All,


Our Google Merchant Center has been suspended and the reason listed is Untrustworthy Promotions.
I've been disclosed everything and work transparently on my website http://bit.ly/2d9nvmW

I read https://support.google.com/adwordspolicy/answer/6020955?hl=en but didn't find anything which violates this policy

 

Can anyone help me?



Google Email

 

Dear Google Shopping Merchant, We've reviewed your Google Merchant Center account (ID: xxxx), and found policy violations. Your Merchant Center account has been suspended, and your products no longer appear on Google Shopping. Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended. -- Policy violations to fix Your Merchant Center account (ID: xxxx) is in violation of the following policies: UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT) The online shopping experience offered through your website was considered unsatisfactory for Google Shopping users at this time. In determining whether a merchant or site is untrustworthy we may review information from multiple sources including your website, product listings, accounts and 3rd-party sources. Due to the sensitive nature of the review we are unable to provide further details. Finally, we encourage you to build a track record of good customer service. If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting https://goo.gl/sMaEgy Sincerely, The Google Shopping Team -------------- Don't reply directly to this message. It was sent from a notification-only email address that doesn't accept incoming email. Instead, use the contact link included above.

Untrustworthy Promotions - Merchant Center Account Suspended

Rising Star
# 3
Rising Star

Unfortunately if you have such a violation, the likely hood of getting approved is pretty much zero. You could try and request more info from the below link.

https://support.google.com/merchants/contact/suspended?rd=1#contact=1&ts=6081780

 

hope it helps.

 

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Violation Untrustworthy Promotions - Google Merchant Center

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for your reply.
I really want to know more details.