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Understand Google's advertising policies, including ad approval status and account suspension
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Video Campaigns With "With Issues" and " Not Serving" Status.

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# 1
Visitor ✭ ✭ ✭

Our video ads are still pending for approval and still being reviewed. We have send a feedback twice for us to know the problem but we receive no answers yet. 

 

Can any specialist take a look at our ads and give us responses on our inquiries? 

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2 ACCEPTED SOLUTIONS

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Video Campaigns With "With Issues" and " Not Servin

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Helllo Xlibris P,

 

Welcome to adwords community,

For video ad it takes 4-5 day for approve.If your ad still not approve, you should contact with adwords support team.

They will help you.For more information Go with this link,

http://support.google.com/adwords/answer/1385067?hl=en

 

Hope they help you,

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Video Campaigns With "With Issues" and " Not Servin

[ Edited ]
Top Contributor
# 3
Top Contributor

Hello and welcome,

 

When you hover mouse over the speech bubble saying not serving or with issues, what message you are getting?

 

There might be some video format issue which you need to be fix so that Adwords can approve the required video and show on respective video supporting sites on Google Display Network.

 

I would also suggest you to click on Getting Started link under Help section like this:-

 

Started.jpg

  

And then follow the screen to get the basics right while creating a video campaign.

 

Read this reference as well for further insights: http://support.google.com/adwords/answer/2375498

 

Hope that helps!

Pankaj

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Video Campaigns With "With Issues" and " Not Servin

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Helllo Xlibris P,

 

Welcome to adwords community,

For video ad it takes 4-5 day for approve.If your ad still not approve, you should contact with adwords support team.

They will help you.For more information Go with this link,

http://support.google.com/adwords/answer/1385067?hl=en

 

Hope they help you,

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Video Campaigns With "With Issues" and " Not Servin

[ Edited ]
Top Contributor
# 3
Top Contributor

Hello and welcome,

 

When you hover mouse over the speech bubble saying not serving or with issues, what message you are getting?

 

There might be some video format issue which you need to be fix so that Adwords can approve the required video and show on respective video supporting sites on Google Display Network.

 

I would also suggest you to click on Getting Started link under Help section like this:-

 

Started.jpg

  

And then follow the screen to get the basics right while creating a video campaign.

 

Read this reference as well for further insights: http://support.google.com/adwords/answer/2375498

 

Hope that helps!

Pankaj