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Understand Google's advertising policies, including ad approval status and account suspension
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Untrustworthy Promotions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,

Our account has been suspended and the reason listed is Untrustworthy Promotions.

I've been disclosed everything and work transparently on my website (acutechies.com). I read https://support.google.com/adwordspolicy/answer/6020955?hl=en but didn't find anything which violates this policy..

1 Expert replyverified_user

Re: Untrustworthy Promotions

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @Vivek V

 

Did you receive the suspension notification email? What was the reason Google mentioned as the cause?

 

If not, you can contact Google and ask them to get it started by filling out this form and they will get back to you!

 

Thanks,

Jason

Re: Untrustworthy Promotions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
thanks jason...
i've received mail regarding account suspension

Policy violation:
Untrustworthy Promotions

is there any problem with website?

Re: Untrustworthy Promotions

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi @Vivek V

 

If you read that Google help centre carefully - it states: Note that in determining whether an advertiser or site is untrustworthy, we may review information from multiple sources including your ad, website, accounts, and third party sources.

 

So it could be your ad copy, or other sources that went wrong as well. For example, the ad is over-promising the service in a unrealistic, and untruthful way..

 

Thanks,

Jason

Re: Untrustworthy Promotions

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
we created a simple ad copy which was approved..
title: online printer help
we didn't used any trademark in ad title and description..

Please check my website acutechies.com, is their any problem in my website?

Re: Untrustworthy Promotions

Top Contributor
# 6
Top Contributor

@Vivek V;

This business model is "sensitive" and deeply scrutinized. 

Run a search in the community for "IT support"  or "Tech IT support".

 

You'll find dozens of discussions on the topic....

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Untrustworthy Promotions

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Vivek,

We've got exactly the same problem with a website.

Like you, we change domain, ip, account, etc.. but nothing to do.
We ask to Google to re-examine our account and website, because of we update it, nothing to do.

If you find a solution, don't hesitate to tell me Smiley Wink

Best regards,
Johan.