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Understand Google's advertising policies, including ad approval status and account suspension
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Under review for so long the vid is not relevant,refund?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi i submited a video promoting over a month ago and now the video is not relevant. Do i get a refund or some way of crediting the money towards my next promotion if it seems worth it?

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Re: Under review for so long the vid is not relevant,refund?

Top Contributor
# 2
Top Contributor

Hi Super S, and welcome to the Community.

 

If your video is still under review, how have you spent any money?  Video Ads can take up to 3-4 days to review and if they're not reviewed in that time it's down to the advertiser to approach AdWords support to question the issue.

 

Did you contact support about the video? At what point after submitting it?

 

Jon

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