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Understand Google's advertising policies, including ad approval status and account suspension
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Trouble-shooting for our disapproved site

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

My site has been blocked in google adwords. The link to our site is http://www.hkexcel.com. We have changed our site over and over again but we still can't seem to find out what the problem is. Could someone help us? thanks!

1 Expert replyverified_user

Re: Trouble-shooting for our disapproved site

Top Contributor
# 2
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Trouble-shooting for our disapproved site

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello AdWords Advertiser,

We wanted to alert you that one or more of your ads or keywords have
been disapproved. Unfortunately, we won't be able to show your ads on
Google, our search partners, or on Display Network placements until you
edit your ads or keywords to make them compliant with our policies.

If this is an error, we want to get your ads back up and running as
quickly as possible, and your Google team is here to help. Below you'll
find the reason why your ads or keywords have been disapproved. At the
end of this email, you'll find a Problem Report that includes details
about which ads or keywords have been disapproved and what you can do
to fix them (if possible).

====================
Disapproval Reason
====================
Site Policy: We've determined that your site doesn't comply with our
site policies. Because of this, any ads promoting this site have been
disapproved.

Re: Trouble-shooting for our disapproved site

Top Contributor
# 4
Top Contributor
Have you also received another email, about an account suspension?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Trouble-shooting for our disapproved site

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
No we have not

Re: Trouble-shooting for our disapproved site

Top Contributor
# 6
Top Contributor
So; what's the current status of the account?
Are only the ads disapproved, or you cannot run any campaign? (i.e. red bar when logging into the account)
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Trouble-shooting for our disapproved site

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

I suggest you to rope adwords team on this community. If you have been suspended even before. Its with the adwords team on this community to help you more swiftly. Adwords Team