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Understand Google's advertising policies, including ad approval status and account suspension
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The Google Adwords of my site stopped working for the last ten days.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We went through the entire Financial Services policy, and made all the changes requested on the first day itself. Still, our Ads are not working for the last ten days. The customer support tells us everyday that our Ads will start working in evening, tomorrow, after the weekend. But there is no end in the sight. I even prepared a word document that contains Google Adwords policy, and explained how we comply with all the policies. Still there is no answer. Everyday we call them, wait for 30 minutes on phone, listen to sorry, and then same story. It seems that no one knows why this is happening.

 

Note: this post has been edited by a Community Manager, in order to remove URL from subject line.

1 Expert replyverified_user

Re: The Google Adwords of www.loanmeet.com stopped working for the last ten days.

Top Contributor
# 2
Top Contributor
Was the account suspended?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: The Google Adwords of www.loanmeet.com stopped working for the last ten days.

Visitor ✭ ✭ ✭
# 3
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Few ads are disapproved. Few ads indicate that Site is suspended. The Adwords account is still active.

Re: The Google Adwords of www.loanmeet.com stopped working for the last ten days.

Top Contributor
# 4
Top Contributor

Hi there;
What was the reason for suspension mentioned in the email received from Google? (Look for this email - it is the key for understanding the issue)
Please share the URL of the site suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: The Google Adwords of www.loanmeet.com stopped working for the last ten days.

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# 5
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Below is the reason mentioned. We fixed the issues stated on the day these issues were mentioned. Still, we have been waiting for the last ten days. Check the fixes in the http://www.loanmeet.com/#/borrower/signup. ( Loan Approval Section )

Site: www.loanmeet.com

====================
Disapproval Reason
====================
Personal loans: Your ad has been disapproved for violating AdWords policies for personal loans. All advertisers of personal loans must disclose the following on the ad’s landing page:

- minimum and maximum period for repayment
- maximum Annual Percentage Rate (APR)
- a representative example of the total cost of the loan, including all applicable fees

Re: The Google Adwords of www.loanmeet.com stopped working for the last ten days.

Top Contributor
# 6
Top Contributor
Well... If the site is still suspended more likely that there are still additional violations which haven't been fixed.
Not: Google only informs you about the major violations and the section of Policy in violation.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: The Google Adwords of www.loanmeet.com stopped working for the last ten days.

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# 7
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What could be the additional violations that even Google Customer Support does not know ? Also, how do we fix something if we do not even know what the issue is ?