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Understand Google's advertising policies, including ad approval status and account suspension
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Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am currently spending $3,000 daily at Adwords. Recently I uploaded 500 new banner ads to 50 different campaigns which contained 5 ad groups.  They were approved. Then suddenly without warning hundreds of them went disapproved. I got them approved again but in the meantime hundreds more came back unapproved for a different reason until so many came back unapproved for literally 5 different reason. How can the same banner image suffer from invalid url, family status, invalid content, etc etc. My account has a bug in it and had requested they place an engineer on it. I am pretty sure they were going to do that. Yesterday all the banners are approved and not really an issue has come up except now the account has been suspended. Of course I am waiting to see what will happen next.  Has other people suffered from technical issues like this?  

1 Expert replyverified_user

Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Or maybe it was because 20 different people re re reviewed the ads. Is that how the nonesensical mismanaged adwords conflaguration of mismanagement works in that company? Don't they have any advertising executives over there? Its rediculous to have ads approved then unapproved then re approved then re re unapproved!

Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have ads that are innocuous and virtuous that run for years and sporadically get un approved disrupting my entire business model. I rarely upload new ads just to avoid the systemic issues of ad approvals and re approvals. I never feel secure in my business model. Google doesn't even have managers for larger accounts. How they can stay in business is beyond me.

Re: Technical issues leading to account suspension

Top Contributor
# 4
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

 

Please share website URL;

 

I suspect that the suspension is due to multiple violation;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes multiple violation because the same banners cycled through 5 different
violation types throughout the vetting and revetting and finally the third
revetting process yet again and finally resulting in suspension

Re: Technical issues leading to account suspension

Top Contributor
# 6
Top Contributor

Hello again
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Please share website URL ;

 

Only after looking into the specific case, we could advise  if it could be escalted to Google

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Account will remain suspended

Hi Ed,

Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.

Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation.

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder

Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I think its because too many of Google's rescourses kept going into reviewing the ads and even though they would be approved again somehow they would get unapproved again for many different reasons and the decision makers would rather not deal with it. $50,000 spent last month and 3-4k each day last week was looking to expand my budget to a million dollars a year.

Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
So how can a $50,000 account be thrown out with the garbage? Not even one
bit of help from Google to rectify matters. Not even a whiff of it. I am
sure their shareholders would be thrilled to hear that.

Re: Technical issues leading to account suspension

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
How can Family safe rated banners be reviewed and approved with the same ad rating 3 times in one week keep becoming disapproved? At least they could have given a Non Family or Adult rating if they were sexual by nature but they were not. So why did that happen?