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Understand Google's advertising policies, including ad approval status and account suspension
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Tech Support Banned Instantly

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:

I called and spoke to multiple people at Google through the week and not one person can tell me what the issue is, just eh same canned answer.

when my account was suspended I had even taken my website down 1 month prior and had not been advertising but it was suspended and keep in mind my account was setup with the assistance of a google employee that did weekly calls with me since I was a new customer and I still have all the emails from her. She literally created my adds and grouped the keywords for the right ads and everything.

I started a new company after I closed my previous website for other reasons then google and I decided to give adwords a shot again so I just replaced my old site with my new site on the account and called Google to make sure that everything was in compliance and to have the suspension lifted. The ladie I spoke with reviewed my site and asked me to add a physical address and make sure pricing was clear on the site, I did this on the spot and she said it looks good.

I waited a few days and heard nothing back so I figured ok since ive never even advertised with this new website ill just create a fresh account and start from scratch.

So I started the account and it was pending initial review, within 2 days I get the notice of suspension and I call in and am told I am permantley suspended from adwords for violating advertising policy or user safety !!!!! hahaha I ask the person how did I violate user safety or ad policy if I have never advertised this site one time or spent one penny with ad words and I was told by a Google employee my site was up to googles standards. Well this lady had no clue what to say and could tell me nothing, she just repeated the canned answer and hung the phone up on me.

It appears after reading alot on the net that Google is suspending or banning all of the smaller guys in certain business fields and not messing with the larger spenders at all. I have many examples id be happy to share.

1 Expert replyverified_user

Re: Tech Support Banned Instantly

Google Employee
# 2
Google Employee

Hi Nicholas,

 

I understand you are upset about the suspension of your adwords account with no reason or warning and would like us to re-review it.

 

Although Google regularly warns advertisers whose accounts may be in violation of our policies, we reserve the right to suspend accounts without warning in cases where the behavior is considered as serious violation of our policies.

 

Having thoroughly reviewed your account recently, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final. Due to nature of violation, we will be unable to share more specifics of the suspension reason.

 

Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation.

 

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program.

 

As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder

 

Again, we're sorry for any inconvenience this may cause and thank you for your understanding.

Re: Tech Support Banned Instantly

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Please Help

 

My Adwords account got suspended ....I did nothing wrong....I have disclaimer on our website,plans page,address everything which google wanted...I never used trademarks on my ads ..i was using same account from last 1 year ..why google suddenly suspended my adwords account.

We never mislead,misrepresent our customers about anything..we do hard work and fix there issues and charge nominal fee...why google suspended my account
Will they not allow to run our ads of tech support on google...did they ban tech support websites?

Re: Tech Support Banned Instantly

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Please Help

My Adwords account got suspended ....I did nothing wrong....I have disclaimer on our website,plans page,address everything which google wanted...I never used trademarks on my ads ..i was using same account from last 1 year ..why google suddenly suspended my adwords account.

We never mislead,misrepresent our customers about anything..we do hard work and fix there issues and charge nominal fee...why google suspended my account
Will they not allow to run our ads of tech support on google...did they ban tech support websites?

Re: Tech Support Banned Instantly

Follower ✭ ✭ ✭
# 5
Follower ✭ ✭ ✭
Please post your url.

Re: Tech Support Banned Instantly

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Re: Tech Support Banned Instantly

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I have never done anything to warrant automatic suspension, I have never had any dealings with google in the past and I have not done anything grevious to warrant such an action

Re: Tech Support Banned Instantly

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭
Nothing can be done in case of tech support...google dont like this business....