AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Suspicious payment activity. No changes done to payment method.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi,

 My adword account

 

Customer ID: 553-XXXX
angXXX@XXX.com
 

Was suspended  for suspicious payment activity. where as i made no changes to the payment method through which we pay google. its sme as it was before and reviewed already - Wells fargo business checking account.

 

please let me know what is the suspicious payment activity.

 

is it between me and google or me and  clients.

 

also on my site pay now  takes to another domain of my company where we have the secure payment  gateway setup ( bank of america ).

 

 i can not  have the  payment   setup on my current domain as i have made the site using WiX site builder tool  which allows only few payment methods like pay pal and not  merchant account setups.

i used Wix to make sure we follow all the guidelines needed and  can do changes as expected by google policies  if needed  instead of going through a webmaster.

 

please let me know if  that  can be a concern and i can try to fix it , will have to move whole site to some other  service. i have raised an appeal again  and an ready to adapt to support my exsisting customers and   to be in business.

 

also another limitaion with wix is that the URL's come with extra special characters. hope that should not be an issue.

 

unless i know whats not right  i cant even fix it.

 

please help.

 

- Tvisha K.

Re: Suspicious payment activity. No changes done to payment method.

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

First of all remove your personal information like CID, and email id etc for your privacy.

 

Please fill the below form and adwords specialist will review the case.

 

https://support.google.com/adwords/contact/pf_suspended

 

Re: Suspicious payment activity. No changes done to payment method.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
did that again as did not get a satisfactory reply... every things was fine don't even know whats the suspicion. need to know more details...its like black box.

Re: Suspicious payment activity. No changes done to payment method.

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭
Are you in tech support business?

Re: Suspicious payment activity. No changes done to payment method.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi,
We provide Managed IT services,solutions & technical help for all third
party products.

Please help in resolving the issue as it is hampering my business.

Regards,
Tvisha

Re: Suspicious payment activity. No changes done to payment method.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
thanks for the information. i am going over the policies in detail and correcting my website to take care of user saftey and payment issues.
i understand Google's concern for satisfaction of its customers and will work for helping them to help us.
Hopefully it would be approved after the changes.